Remote Insurance Customer Service Representative | WFH

Job Title: Insurance Customer Service Representative - Remote | WFH

Overview

We are actively seeking a motivated Insurance Customer Service Representative to join our dedicated team in a remote capacity. In this role, you will be instrumental in providing exceptional service to our clients, handling inquiries related to homeowners insurance, and ensuring a seamless experience for borrowers, insurance agents, and financial institutions.

Key Responsibilities

• Manage 35-45 inbound calls daily, with an average duration of 11-14 minutes per call.
• Address insurance servicing questions efficiently and accurately.
• Focus primarily on inquiries related to homeowners insurance, particularly concerning payment and coverage.
• Utilize problem-solving skills while maintaining professionalism in all communications.
• Document interactions while navigating multiple systems concurrently.
• Consistently meet internal and external standards for response quality and efficiency.
  
  

Required Skills

• Strong verbal and written communication abilities.
• Proficiency in utilizing a Windows PC and learning software applications.
• Minimum typing speed of 35 words per minute.
• Reliable internet connection and transportation access.
  
  

Qualifications

Must-Have:

• At least 1 year of recent customer service experience (preferably in a call center environment).
• Candidates with relevant front desk or administrative experience will be considered; however, retail or food service experience is not applicable.
  
  

Nice To Have

• 2 years of call center experience.
• Previous exposure to the insurance or mortgage industries.
  
  

Career Growth Opportunities

This position offers a pathway for professional development within the insurance sector, with potential for internal advancement as you enhance your skills and knowledge.

Company Culture And Values

Our organization promotes a diverse and inclusive workplace where collaboration and quality service are at the forefront. We value each employee’s contributions and strive to create a supportive environment that fosters personal and professional growth.

Compensation And Benefits

• Competitive pay ranging from \(17.00 to \)18.50 per hour, based on qualifications and experience.
• Comprehensive benefits package, which may include:
• Medical, dental, and vision insurance
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Voluntary life insurance and AD&D coverage for employees and their dependents
• Short and long-term disability coverage
• Paid time off (PTO), vacation, or sick leave
• Employee Assistance Program
• Note: Eligibility criteria apply for certain benefits based on job classification and employment duration.
  

Workplace Type

This is a remote position, following a hybrid schedule based in Daytona Beach, FL.

Application Deadline

This opportunity will remain open until February 28, 2025.

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive environment and welcome applications from all qualified individuals, regardless of race, gender, age, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Employment Type: Full-Time