Remote Linen Rental Customer Service Specialist | WFH

Job Title: Linen Rental Specialist (Customer Service) - In-Person Opportunity

Join a distinguished family-owned enterprise celebrated as a Top Workplace Employer in the Philadelphia Region for 2023 and 2024! Our firm is dedicated to delivering exceptional service and quality within the Party Rental Industry, boasting over 32 years of experience and a novel approach to linen rentals across the United States.

Job Overview

As a Linen Rental Specialist, you will play a pivotal role in ensuring customer satisfaction through outstanding service and efficient order processing. This position is in-person and offers an exciting opportunity to engage with clients while contributing to the company's esteemed reputation.

Key Responsibilities

• Respond to customer inquiries in a friendly and professional manner.
• Process orders accurately and address any customer concerns promptly.
• Enter data for orders received via phone, email, or online platforms.
• Handle duties swiftly in a dynamic environment.
• Reach out to potential clients to cultivate new business relationships.
• Participate in industry networking events and trade shows as needed.
• Assist with various tasks in the warehouse, including quality assurance and customer pickups/returns.
  
  

Required Skills

• Exceptional customer service abilities.
• Strong telephone communication skills and proficiency in computer applications.
• Self-motivated with a desire for continuous learning.
• Capable of managing stressful situations with composure.
• Proficient at asking insightful questions to swiftly resolve customer issues.
• Ability to prioritize tasks and manage time effectively in a fast-paced setting.
• Flexible availability, including the capacity to work extended hours during peak periods.
  
  

Qualifications

• Minimum age of 18 years.
• Previous experience in retail customer service is preferred but not essential.
  
  

Career Growth Opportunities

We are committed to fostering a culture of growth and development, providing opportunities for advancement within our organization for driven individuals ready to take on new challenges.

Company Culture And Values

Our collaborative and supportive work environment emphasizes teamwork and individual recognition, ensuring all employees feel valued and engaged.

Compensation And Benefits

Starting Rate: $16.00 per hour, complemented by a monthly New Customer Bonus and the potential to transition to a salaried position for the right candidate.

Benefits Include

• Paid Vacation
• Profit Sharing & 401k
• Employee Assistance Program
• Paid Holidays
• Overtime
• Employee Rewards and Recognition
• Tuition Reimbursement
• Free Linen Rentals
• Health, Dental, and Additional Voluntary Benefits
• Paid Daily Lunch Break
  
  

This is a wonderful opportunity to join a reputable company where you can make a significant impact and advance your career.

Employment Type: Full-Time