Remote Member Service Representative I | WFH

Job Title: Member Service Representative I

Position Type: Full-time, Remote

About Our Company

We are honored to be acknowledged as a Gold Employer by the city of Alexandria, reflecting our unwavering dedication to creating remarkable opportunities and fostering professional development. With assets surpassing $2.4 billion, we recognize that the exceptional talent of our team members is essential to our ongoing success.

At our organization, we are committed to attracting and retaining high-caliber individuals to ensure our achievements extend not only to our members but also to our employees. Through comprehensive internal training programs and engaging workshops, we support professional advancement and offer numerous career development pathways. If you are eager to join a dynamic team that prioritizes excellence, innovation, and personal growth, we would be delighted to hear from you!

Key Responsibilities

Responsibilities

As a Member Service Representative I, you will play a vital role within our Call Center team located in Old Town Alexandria. Your primary responsibilities will include:

• Managing a substantial volume of inbound calls while delivering outstanding customer service.
• Assessing member needs and suggesting our products and services accordingly.
• Upholding professional phone etiquette and providing exceptional service consistently.
• Achieving and surpassing production, service, and sales objectives in a fast-paced setting.
• Collaborating effectively with your team to meet departmental goals while also demonstrating the ability to work independently.
  
  

Required Skills

To succeed in this position, candidates should possess the following skills:

• One year of customer service experience with a proven track record in sales and service.
• High School Diploma or equivalent.
• Capability to efficiently handle a high volume of incoming calls.
• Professional phone demeanor and articulate speaking voice.
• Strong oral communication skills coupled with excellent listening abilities.
• Demonstrated resourcefulness and analytical problem-solving skills.
• Proficiency in Windows software.
• Desired typing speed of 35 words per minute.
• Strong writing abilities with attention to grammar and composition.
• Good organizational and time management capabilities.
  
  

Career Growth Opportunities

We are devoted to fostering an environment where exceptional talent is nurtured and rewarded. Our comprehensive internal training and engaging workshops provide numerous opportunities for professional development and career advancement within our esteemed organization.

Company Culture and Values

Our workplace culture is built upon values of diversity and inclusion, ensuring that every team member is respected and valued. We encourage collaboration, innovation, and excellence, making our organization an exemplary place to work.

Compensation And Benefits

We offer competitive salaries along with an impressive array of benefits that are available within your first 30 days of employment, including:

• Comprehensive Health, Dental, and Vision insurance.
• Matched 401(k) plan with contributions up to 4%.
• Generous Paid Time Off and vacation days to promote work-life balance.
• Tuition reimbursement to support ongoing education and professional development.
• Financial assistance for commuting and parking.
• Gym reimbursement to promote health and wellness.
• Opportunities to engage in team-building company events.
  
  

If you are a dependable individual with a passion for providing exceptional service and meet the criteria outlined above, we invite you to apply and explore the opportunity to join our team!

Notice: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by law.

Thank you for considering this opportunity! We look forward to reviewing your application.

Employment Type: Full-Time