Remote Member Service Representative I | Work From Home

Job Title: Member Service Representative I

Position Type: Full-time, Remote

Company Overview

Join a distinguished organization that proudly holds the title of a Gold Employer, as recognized by the city of Alexandria. With a robust asset portfolio exceeding $2.4 billion, we attribute our ongoing success to the exceptional talent of our team members. We are steadfast in our commitment to attracting and retaining high-quality professionals who contribute to both our members' satisfaction and our employees' growth.

Career Growth Opportunities

We are dedicated to fostering your professional development through extensive internal training programs and engaging workshops. With a focus on career advancement, we strive to create an environment where your skills can flourish. If you are eager to join a dynamic team that values excellence and innovation, we invite you to apply.

Why Work with Us?

We provide competitive compensation packages along with an array of extraordinary benefits available from your first 30 days of employment:

• Health, Dental, and Vision insurance
• Matched 401(k) plan with up to a 4% contribution
• Paid Holidays: 12 paid holidays annually, including your birthday
• Flexible Work Options: Potential remote work opportunities after the introductory period
• Generous Paid Time Off: Sufficient vacation and personal days to promote a healthy work-life balance
• Tuition Reimbursement: Assistance for your ongoing education and personal growth
• Commute/Parking Incentives: Financial support for your daily commute
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance plans
• Gym Reimbursement: Support for your health and wellness through a gym membership reimbursement program
• Team Bonding: Engage in company events that foster a collaborative culture
  
  

Key Responsibilities

Responsibilities

As a Member Service Representative I, you will play a vital role in our Call Center team, located in Old Town Alexandria. Your responsibilities will include:

• Managing a high volume of inbound calls while delivering exceptional customer service
• Identifying member needs and suggesting appropriate products and services
• Upholding professional phone etiquette and providing top-notch service
• Meeting and exceeding production, service, and sales goals in a fast-paced environment
• Collaborating with your team to attain departmental objectives while exhibiting independent work capabilities
  
  

Required Skills

To excel in this role, the ideal candidate should possess:

• A minimum of one year of customer service experience, showcasing proven sales and service abilities
• A High School Diploma or equivalent
• The capacity to efficiently handle a high volume of incoming calls
• Professional phone demeanor and a clear speaking voice
• Strong oral communication skills paired with excellent listening abilities
• Resourcefulness and analytical thinking proficiency
• Familiarity with Windows software
• Desired typing speed of 35 words per minute
• Competent writing abilities, with meticulous attention to grammar and composition
• Strong organizational and time management skills
  
  

Work Setting

• Remote work environment
  
  

Schedule

• Monday to Friday availability, with occasional weekends as required.
  
  

If you believe you are a strong fit for our team, even if you do not meet every qualification, we encourage you to submit your application. We are enthusiastic about the prospect of you contributing to our team!

Notice

We are an Equal Opportunity Employer, dedicated to providing fair and equitable employment opportunities regardless of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by law.

We appreciate your interest in this opportunity and look forward to reviewing your application!

Employment Type: Full-Time