What are the responsibilities and job description for the Remote Motorcycle Support Product Representative | WFH position at Get It - Hospitality?
Motorcycle Product Support Representative - Remote | WFH
About Us
Join a leading omnichannel platform in the powersports aftermarket-products sector, dedicated to enriching the experiences of motorcycle enthusiasts globally. Our esteemed brands offer high-quality products, expert insights, and passionate customer support, creating exceptional e-commerce and retail encounters for the riding community.
Job Overview
As a Motorcycle Product Support Representative, you will serve as a friendly voice and knowledgeable resource for our customers. This multifaceted role integrates customer service, sales, and rider assistance, allowing you to share your enthusiasm for motorcycles and gear while guiding customers in making informed choices. Your remarkable communication abilities will play a pivotal role in ensuring a delightful experience for each rider.
Key Responsibilities
We seek candidates who demonstrate:
New hires will participate in a 4-5 week training program, followed by the potential for increased compensation after a 4-month performance review. We foster a culture of personal and professional growth within our organization.
Compensation And Benefits
About Us
Join a leading omnichannel platform in the powersports aftermarket-products sector, dedicated to enriching the experiences of motorcycle enthusiasts globally. Our esteemed brands offer high-quality products, expert insights, and passionate customer support, creating exceptional e-commerce and retail encounters for the riding community.
Job Overview
As a Motorcycle Product Support Representative, you will serve as a friendly voice and knowledgeable resource for our customers. This multifaceted role integrates customer service, sales, and rider assistance, allowing you to share your enthusiasm for motorcycles and gear while guiding customers in making informed choices. Your remarkable communication abilities will play a pivotal role in ensuring a delightful experience for each rider.
Key Responsibilities
- Engage with customers via phone, email, live chat, and other channels, ensuring professional and polished interactions.
- Assist customers with inquiries regarding fitment, application, modification, and selection of motorcycle parts, gear, and accessories.
- Address common customer service questions, including returns, lost packages, and order placements.
- Enhance the customer experience by guiding them seamlessly through the ordering process.
- Continuously deepen your understanding of motorcycle parts, gear, riding styles, and related subjects to better assist customers.
- Collaborate with logistics, technical teams, suppliers, and order management staff to exceed customer expectations.
- Maintain a proactive and detail-oriented approach, committing to personal and professional development.
- Provide exceptional support to customers daily.
- Strong problem-solving and analytical abilities.
- Excellent communication, interpersonal, and listening skills.
- Capacity to thrive in a fast-paced, team-oriented setting.
- Effective time management skills and the ability to manage multiple priorities.
- Flexibility to work outside standard business hours, including evenings and weekends.
- Previous experience in retail, service, or hospitality sectors is advantageous.
- Multilingual abilities are a plus.
We seek candidates who demonstrate:
- A commitment to our core values.
- A passion for motorcycles and related products; being a rider or owner is an asset.
- Advanced knowledge of motorcycle engines, parts, and accessories (mandatory).
- Familiarity with other powersports equipment, such as dirt bikes, UTVs, ATVs, scooters, and snowmobiles is beneficial.
- Prior experience working on motorcycles is highly preferred.
- A high school diploma or equivalent is required; a bachelor's degree is a plus.
New hires will participate in a 4-5 week training program, followed by the potential for increased compensation after a 4-month performance review. We foster a culture of personal and professional growth within our organization.
Compensation And Benefits
- Compensation ranges from \(15 to \)18 per hour, with opportunities for increases based on performance reviews.
- Remote work options are available for those not within a reasonable commuting distance to our locations in Ormond Beach, FL; Philadelphia, PA; and North Las Vegas, NV.
