What are the responsibilities and job description for the Remote Onboarding Support Specialist | WFH position at Get It - Hospitality?
Join Our Innovative Team in Pediatric Mental Health
Overview
We are a pioneering organization dedicated to revolutionizing the treatment of mental health conditions in children and adolescents. Our transformative technology enhances mental health service delivery, promoting improved outcomes and fostering healthier lives. We are committed to overcoming barriers such as stigma, expenses, and access, ultimately making mental health care more attainable for all.
Position Title: Onboarding Support Specialist I
Location: Remote
Work Hours: 11:30 AM - 8:00 PM PST (Open to candidates across all U.S. time zones)
Key Responsibilities
As part of our mission-driven team, you will have numerous opportunities for professional development while contributing to impactful initiatives aimed at enhancing access to mental health services.
Compensation And Benefits
By joining our team, you will play a vital role in making a tangible difference in the lives of children, teens, and families. We are dedicated to fostering an inclusive and supportive work environment where your contributions are valued. If you are passionate about mental health and eager to expand access to quality care, we encourage you to apply!
Employment Type: Full-Time
Overview
We are a pioneering organization dedicated to revolutionizing the treatment of mental health conditions in children and adolescents. Our transformative technology enhances mental health service delivery, promoting improved outcomes and fostering healthier lives. We are committed to overcoming barriers such as stigma, expenses, and access, ultimately making mental health care more attainable for all.
Position Title: Onboarding Support Specialist I
Location: Remote
Work Hours: 11:30 AM - 8:00 PM PST (Open to candidates across all U.S. time zones)
Key Responsibilities
- Guide new members and their caregivers through the onboarding procedure while assisting in scheduling Initial Evaluations.
- Inform members and caregivers about our extensive range of services.
- Employ a concierge approach to proactively engage with members via multiple communication channels (phone, email, etc.) to ensure a seamless onboarding experience.
- Collaborate across departments to develop strategic solutions addressing member requests or needs.
- Operate autonomously in a dynamic environment.
- Verify insurance eligibility for both new and current members.
- Identify enrollment barriers and liaise with relevant teams to swiftly resolve any technical issues.
- Execute additional tasks as assigned.
- Exceptional customer engagement abilities, with a talent for establishing rapport with caregivers and communicating service offerings effectively.
- Proficient in managing onboarding, member engagement, support processes, scheduling, insurance verification, and overcoming various challenges.
- Strong empathy and compassion for caregivers and families during the onboarding journey.
- Meticulous attention to detail with a commitment to quality assurance in documentation and workflow management.
- Familiarity with digital health ecosystems and Electronic Health Record (EHR) systems, with demonstrated success in managing client onboarding and engagement.
- A fervent dedication to mental health advocacy, particularly in increasing access to services for children, teenagers, and young adults.
- A detail-oriented individual with a strong drive to provide a remarkable experience for members.
- Proven ability to independently nurture relationships with members and caregivers.
- Solid customer service expertise, capable of managing challenging scenarios.
- Experience in documentation and maintaining quality assurance standards.
- Capable of adapting to new tools and applications effectively.
- Demonstrated success in managing multiple members through EHR workflows.
As part of our mission-driven team, you will have numerous opportunities for professional development while contributing to impactful initiatives aimed at enhancing access to mental health services.
Compensation And Benefits
- Salary: $45,000 per year (commensurate with education, experience, and certifications).
- Comprehensive benefits package, including incentive and recognition programs, equity options, and 401k contributions (subject to eligibility).
By joining our team, you will play a vital role in making a tangible difference in the lives of children, teens, and families. We are dedicated to fostering an inclusive and supportive work environment where your contributions are valued. If you are passionate about mental health and eager to expand access to quality care, we encourage you to apply!
Employment Type: Full-Time
Salary : $45,000
