Remote Patient Advocate / Case Manager (non-clinical)

Job Overview

Join our dedicated team as a Case Manager/Patient Advocate, where you will play a pivotal role in enhancing patients’ access to critical medications. This remote position is designed for compassionate individuals with exceptional problem-solving skills who are eager to make a lasting impact on the lives of those in need.

Key Responsibilities

• Oversee patient cases from inception to resolution, serving as a reliable point of contact.
• Establish and nurture strong, trusting relationships with patients, prescribers, and other collaborators through proactive communication and a genuine commitment to assistance.
• Conduct introductory calls to welcome patients and clearly articulate their coverage options.
• Manage incoming calls effectively, directing patients to the appropriate resources as necessary.
• Deliver personalized support tailored to patient needs, including proactive outreach regarding benefits and upcoming steps.
• Employ electronic tools for thorough benefit investigations and manual verifications as needed.
• Identify and clarify patient plan coverage, including prior authorizations and appeals, ensuring timely follow-up on submissions and outcomes.
• Facilitate coordination of nurse education and adherence services while connecting patients with support resources.
• Report adverse events, product feedback, and other inquiries, maintaining accurate documentation according to business requirements.
  
  

Required Skills

• Strong attention to detail and organization.
• Professional demeanor and courteous telephone communication skills.
• High emotional intelligence and self-awareness.
• Effective multitasking abilities.
• Excellent interpersonal and communication skills.
• A positive attitude coupled with a genuine passion for helping others.
  
  

Qualifications

• A Bachelor’s degree is strongly preferred, or relevant equivalent experience is required.
• Experience in customer service or within the healthcare sector is advantageous but not mandatory.
• Availability to work an 8.5-hour shift between 8 AM and 11 PM, Monday through Friday.
• Bilingual proficiency in English and Spanish or Chinese/Mandarin is a plus.
  
  

Career Growth Opportunities

Our organization is committed to fostering your professional development. We offer various avenues for career advancement, including:

• An employee referral program and ambassador program.
• A tuition reimbursement initiative of up to $5,000 annually.
• A steadfast commitment to promoting from within, ensuring your career aspirations are supported.
  
  

Company Culture And Values

We pride ourselves on our collaborative and diverse culture, recognized consistently as a Best Place to Work. Our workplace environment encourages teamwork and provides a supportive atmosphere for employees to thrive.

Compensation And Benefits

We offer a competitive compensation package that includes:

• Comprehensive benefits, including company-paid short-term disability, enhanced 401(k) contributions, and affordable medical, dental, and vision coverage.
• Generous paid time off (PTO), including flex days and holidays.
• Potential for a hybrid work arrangement after six months, based on performance.
• Opportunities for yearly merit increases and toll reimbursement.
  
  

Are you ready to contribute to a meaningful cause and make a real difference?

If you possess the compassion and determination to advocate for patients' needs, we invite you to apply! Please submit your resume along with a cover letter that outlines your relevant experience and your passion for patient advocacy.

Employment Type: Full-Time