Remote Strategic Partner - Growth | WFH

Strategic Growth Partner - Remote | WFH

Overview

Join our dynamic post-Series C SaaS company, a leader in final mile logistics solutions. We are in search of a Strategic Growth Partner to enhance our Customer Growth & Experience team. This pivotal role is dedicated to driving sustainable growth and delivering exceptional value for our enterprise clients by aligning their strategic objectives with our innovative capabilities.

As a Strategic Growth Partner, you will engage closely with cross-functional teams, embedding yourself within customer operations and acting as a trusted advisor for ensuring satisfaction, growth, and success. The ideal candidate is a proactive strategist with a robust background in customer success, supply chain logistics, and SaaS solutions, boasting a proven track record of fostering impactful, long-term client relationships.

Key Responsibilities

• Develop and sustain strong, long-lasting partnerships with senior stakeholders within the customer organization, serving as the primary contact for strategic initiatives and a trusted advisor to leadership.
• Actively engage within the customer’s operations, participating in meetings and taking part in strategic planning and decision-making.
• Promote collaboration across various departments and business units to ensure alignment with customer objectives and our value proposition.
• Identify and align customer goals with our offerings to create tailored solutions that drive efficiency and growth.
• Translate customer strategies into actionable initiatives, prioritizing based on impact and feasibility.
• Analyze the competitive landscape and leverage our solutions to craft programs that offer a competitive edge and enhance last-mile logistics.
• Monitor, analyze, and report on program performance by establishing key performance indicators (KPIs) to assess success and suggest strategies for ongoing improvement.
• Generate actionable insights and recommendations to support customer growth and operational efficiency.
• Incorporate customer feedback into product and service enhancements to ensure our solutions remain aligned with customer needs.
• Lead the design and presentation of customized solutions, demonstrating how our offerings align with customer strategic goals.
• Serve as a catalyst for customer transformation, aiding them in achieving operational excellence in last-mile logistics.
• Collaborate with product, engineering, and operations teams to ensure smooth execution of customer-focused solutions and consistent service delivery.
  
  

Required Skills

• Bachelor’s degree in Business, Supply Chain, or a related discipline; MBA or Master’s degree is preferred.
• Over 5 years of experience in customer success, account management, or consulting within supply chain, logistics, or SaaS sectors.
• Proven success in managing complex, high-value client relationships and resolving customer challenges while supporting long-term growth.
• Exceptional interpersonal, communication, and presentation skills, capable of collaborating strategically with professionals at all organizational levels.
• Strong analytical abilities, with experience in converting data into valuable insights and actionable recommendations.
• Experience in developing and implementing customized solutions based on client needs.
• Ability to adapt and thrive in a fast-paced and dynamic work environment.
• Preferred: Previous experience in an embedded, on-site role with direct customer engagement.
  
  

About Us

We are an innovative leader in final mile delivery technology, utilizing proprietary algorithms and artificial intelligence to streamline efficient same-day delivery solutions for major companies. Our reputation for excellence has positioned us among the fastest-growing private enterprises in the industry.

Career Growth Opportunities

We prioritize continuous learning and professional development, offering opportunities to advance skills and careers through ongoing education initiatives. This role provides a pathway for strategic involvement in client engagements, potentially leading to elevated roles within the organization.

Compensation And Benefits

• Competitive base salary.
• Comprehensive health and wellness insurance with substantial company contribution (medical, dental, vision).
• Company-paid life insurance, short-term and long-term disability.
• 4% 401K match with immediate vesting of company contributions.
• Flexible and uncapped paid time off (PTO) policy for salaried team members, along with a competitive PTO policy for hourly employees.
• Generous company-paid holidays.
• Engaging onsite perks including a casual work environment, standing desks, recreational activities, stocked kitchen, and ample free parking.
  
  

Travel Policy

While remote work is permitted for certain roles, all team members are required to be open to occasional travel to our headquarters for essential in-person engagements, particularly during onboarding and other strategic meetings.

Employment Type: Full-Time