Representative Customer Service in Healthcare

Job Title: Customer Service Representative

Overview

We are pleased to announce a long-term contract opportunity for a Customer Service Representative situated in the bustling city of Minneapolis, Minnesota. In this pivotal role, you will provide essential support to clients within the healthcare sector, ensuring high standards of service and care.

Key Responsibilities

• Efficiently process customer applications with a high degree of accuracy.
• Maintain meticulously organized and current customer records.
• Address customer inquiries related to their accounts with professionalism and attentiveness.
• Monitor customer accounts and implement necessary actions based on their status.
• Deliver outstanding customer service in every interaction.
• Utilize video communication tools to enhance customer engagement when required.
• Navigate healthcare-specific platforms, such as HealthCare.gov, to assist customers effectively.
• Collaborate with offshore teams to ensure seamless service delivery as necessary.
• Manage tasks related to the TRICARE healthcare program.
• Apply R code for specific tasks when required.
  
  

Required Skills

• Demonstrated experience in customer service, with a proven ability to handle customer inquiries and complaints adeptly.
• Familiarity with video conferencing tools, as remote communication is integral to this role.
• Proficiency in navigating HealthCare.gov is essential to guide customers through its services.
• Experience with R code is advantageous for data analysis and problem-solving.
• Previous experience with offshore operations is preferred due to potential collaboration with international teams.
• Understanding of the TRICARE health program is beneficial, as assistance to healthcare clients will be part of your responsibilities.
• Familiarity with Network Information Systems (NIS) is valuable for effective resource management.
  
  

Career Growth Opportunities

By joining our team, you will have the opportunity to refine your customer service and healthcare skills, fostering your professional development and enhancing your industry knowledge through collaboration with diverse teams.

Company Culture And Values

Our organization is committed to exceptional customer service and teamwork. We cultivate an atmosphere where each representative is empowered to deliver care and professionalism in every interaction.

Compensation And Benefits

• Competitive hourly rate ranging from \(18 to \)21.
• Long-term contract with prospects for ongoing opportunities.
• A collaborative work environment with a focus on fostering teamwork and communication skills through video interactions.
  
  

If you are dedicated to delivering exemplary customer service and are eager to contribute positively within the healthcare industry, we invite you to apply and join us in making a difference for our customers.

Employment Type: Temporary