What are the responsibilities and job description for the Representative Hotel Guest Service position at Get It - Hospitality?
Join Our Esteemed Team as a Hotel Guest Service Representative
We invite you to embark on a fulfilling career in the hospitality sector with a reputable company that prioritizes teamwork and fosters an inclusive environment. We are currently in search of a committed Hotel Guest Service Representative to enhance our team.
Job Overview
As a Hotel Guest Service Representative, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. Your contributions will not only enhance customer satisfaction but also strengthen our brand reputation.
Key Responsibilities
We are dedicated to supporting the professional development of our employees. You will have access to comprehensive training programs and assistance for educational and professional certifications.
Company Culture And Values
We pride ourselves on cultivating an environment where our team members can thrive. Our core values—Growth, Fun, Trust, and Responsibility—are the foundation of our culture, driving our success through passionate individuals who are devoted to creating extraordinary experiences for our guests.
Compensation And Benefits
As a leader in the ownership and operation of premier hospitality properties, we have over 45 years of experience in the industry. Our family-owned business operates more than 30 properties across multiple states, including hotels, restaurants, and conference centers. We are deeply committed to exploring the endless possibilities of the hospitality industry, grounded in our core values. Join us and be part of a vibrant team that values your contributions and supports your professional journey. We are an Equal Opportunity Employer.
Employment Type: Full-Time
We invite you to embark on a fulfilling career in the hospitality sector with a reputable company that prioritizes teamwork and fosters an inclusive environment. We are currently in search of a committed Hotel Guest Service Representative to enhance our team.
Job Overview
As a Hotel Guest Service Representative, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. Your contributions will not only enhance customer satisfaction but also strengthen our brand reputation.
Key Responsibilities
- Welcome and engage with guests in a warm, professional manner.
- Provide the highest standard of service by proactively addressing guest needs.
- Manage guest service inquiries and complaints effectively to exceed expectations.
- Collaborate with various departments to ensure a seamless guest experience.
- Utilize computer systems for reservations, check-ins, check-outs, and payment processing.
- Perform administrative tasks including phone management and cash handling.
- Uphold safety and security protocols for guests, staff, and property.
- 6 months to 1 year of experience in a customer service role within a hotel setting.
- Strong verbal and written communication skills with a personable demeanor.
- Excellent attention to detail and organizational capabilities.
- Ability to thrive in a fast-paced environment.
- Reliability and integrity in all interactions.
- A collaborative spirit aimed at fostering a supportive team dynamic.
- Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays.
- A commitment to maintaining a stellar customer service reputation.
- Willingness to embrace the challenges and rewards of the hospitality industry.
We are dedicated to supporting the professional development of our employees. You will have access to comprehensive training programs and assistance for educational and professional certifications.
Company Culture And Values
We pride ourselves on cultivating an environment where our team members can thrive. Our core values—Growth, Fun, Trust, and Responsibility—are the foundation of our culture, driving our success through passionate individuals who are devoted to creating extraordinary experiences for our guests.
Compensation And Benefits
- Starting wage is $16.00 per hour, with a final salary contingent upon experience.
- Paid Sick Time and paid time off, including an anniversary day off with pay.
- Paid volunteer hours—earn money for community service.
- Travel perks including worldwide hotel stays starting at $49 per night, subject to availability.
- Access to free night stays at our properties.
- Extensive health, dental, and vision plans, including virtual telehealth services.
- Team Member Assistance Program offering mental health resources.
- Monthly health and fitness reimbursement program.
- 401(k) plan with company matching, same-day pay options, and various incentive programs.
As a leader in the ownership and operation of premier hospitality properties, we have over 45 years of experience in the industry. Our family-owned business operates more than 30 properties across multiple states, including hotels, restaurants, and conference centers. We are deeply committed to exploring the endless possibilities of the hospitality industry, grounded in our core values. Join us and be part of a vibrant team that values your contributions and supports your professional journey. We are an Equal Opportunity Employer.
Employment Type: Full-Time
Salary : $16
