What are the responsibilities and job description for the Reservationist/Customer Support Associate position at Get It - Hospitality?
Job Title: Customer Support Associate/Reservationist
Employment Type: Full-Time
Location: Bethlehem, PA (On-Site)
Overview
Join our esteemed family-owned motorcoach company as a Customer Support Associate/Reservationist. This full-time role is pivotal in delivering exceptional customer service to our valued clientele. You will engage directly with customers, addressing their inquiries and resolving issues with professionalism and care. This position requires an on-site presence in Bethlehem, PA.
About Our Company
With a proud legacy spanning 83 years, we are dedicated to providing outstanding service in the transportation industry. We operate services to popular destinations, including New York City and Newark Airport, and offer charter services for various organizations. Our commitment to excellence has been upheld through three generations of family management, fostering a culture of integrity and quality service.
Key Responsibilities
By joining our team, you will have the chance to refine your customer service skills within a supportive environment. There are potential pathways for professional development as we expand our operations.
Company Culture And Values
Our organization prides itself on a family-oriented culture that values teamwork and a commitment to customer satisfaction. We celebrate diversity and strive to create an inclusive workplace for all employees.
Additional Information
Offers of employment are contingent upon successful completion of drug screening and other position-related criteria.
We look forward to welcoming a dedicated professional who shares our passion for delivering outstanding customer service!
Employment Type: Full-Time
Employment Type: Full-Time
Location: Bethlehem, PA (On-Site)
Overview
Join our esteemed family-owned motorcoach company as a Customer Support Associate/Reservationist. This full-time role is pivotal in delivering exceptional customer service to our valued clientele. You will engage directly with customers, addressing their inquiries and resolving issues with professionalism and care. This position requires an on-site presence in Bethlehem, PA.
About Our Company
With a proud legacy spanning 83 years, we are dedicated to providing outstanding service in the transportation industry. We operate services to popular destinations, including New York City and Newark Airport, and offer charter services for various organizations. Our commitment to excellence has been upheld through three generations of family management, fostering a culture of integrity and quality service.
Key Responsibilities
- Interact with customers via phone and in-person to assist with reservations, processing payments, and providing necessary documentation for tours and transportation services.
- Deliver detailed information on bus schedules, pricing, and ticket sales for our services.
- Address customer inquiries and concerns, ensuring timely and effective resolutions.
- Prepare daily cash-out reports related to tours and transportation services.
- Utilize various software applications to manage reservations and customer interactions.
- Open and/or close the ticket office as necessary.
- Maintain a tidy and organized workspace.
- Follow company policies to ensure customer and colleague safety.
- Perform additional tasks as assigned by management.
- Excellent communication abilities, including active listening, politeness, and helpfulness.
- Strong service-oriented mindset, capable of effectively resolving customer issues.
- Dependable and responsible, with keen attention to detail.
- Basic computer proficiency and a willingness to learn new software applications.
- High school diploma or equivalent.
- Prior customer service experience (both phone and in-person) is essential.
- Experience with making reservations for groups or individuals is required.
- Previous experience in the travel industry is an advantage.
By joining our team, you will have the chance to refine your customer service skills within a supportive environment. There are potential pathways for professional development as we expand our operations.
Company Culture And Values
Our organization prides itself on a family-oriented culture that values teamwork and a commitment to customer satisfaction. We celebrate diversity and strive to create an inclusive workplace for all employees.
Additional Information
Offers of employment are contingent upon successful completion of drug screening and other position-related criteria.
We look forward to welcoming a dedicated professional who shares our passion for delivering outstanding customer service!
Employment Type: Full-Time
