What are the responsibilities and job description for the Technical Onboarding Manager - Customer Success | Remote position at Get It - Hospitality?
Job Title: Customer Success Technical Onboarding Manager
Salary Range: \(126,400 to \)180,600 per year
About Our Company
We stand as a premier global provider of data protection and ransomware recovery solutions, devoted to enabling organizations not only to recover from data interruptions but to flourish amidst adversity. Our commitment is to foster radical resilience within businesses through comprehensive data security, recovery, and independence across hybrid cloud landscapes.
Our state-of-the-art Data Platform presents a cohesive solution catering to cloud, virtual, physical, SaaS, and Kubernetes environments, empowering IT and security leaders to ensure their applications and data remain perpetually safeguarded and accessible. Operating in over 30 countries and serving more than 450,000 customers—including 74% of the Global 2000—we are resolute in our mission to maintain operational continuity for businesses.
Position Overview
As a Customer Success Technical Onboarding Manager, you will be essential in navigating select customers through the onboarding journey during the pivotal initial stages of their collaboration with us. Your role will emphasize understanding each customer's distinct requirements, delivering expert product insights, and ensuring they swiftly recognize the value of their investment. We seek a collaborative, articulate, and exceptionally organized individual possessing a robust technical comprehension of our offerings, who is genuinely passionate about optimizing customer success.
Key Responsibilities
This role provides significant potential for professional development and advancement within the company, allowing you to engage with various teams and enhance your skill set in a supportive environment.
Company Culture And Values
We pride ourselves on fostering a collaborative, empathetic, and inclusive work atmosphere. Our focus on relationship-building—both within and outside the organization—ensures a seamless experience for our customers and a supportive environment for our employees.
Compensation
The salary range stated reflects On Target Earnings (OTE), encompassing both base and variable pay. In extending an offer, we consider the candidate’s expectations, experience, education, role responsibilities, and prevailing market conditions.
Equal Opportunity Employer
We are proud to be an equal opportunity employer and do not tolerate discrimination of any kind. We value diversity and inclusion and are committed to creating a welcoming environment for all employees. All personal information collected during the recruitment process will be kept confidential and processed in accordance with our Recruiting Privacy Notice.
Join Us
If you are driven by a passion for customer success and are eager to make a significant impact, we encourage you to apply and join our dynamic team!
Employment Type: Full-Time
Salary Range: \(126,400 to \)180,600 per year
About Our Company
We stand as a premier global provider of data protection and ransomware recovery solutions, devoted to enabling organizations not only to recover from data interruptions but to flourish amidst adversity. Our commitment is to foster radical resilience within businesses through comprehensive data security, recovery, and independence across hybrid cloud landscapes.
Our state-of-the-art Data Platform presents a cohesive solution catering to cloud, virtual, physical, SaaS, and Kubernetes environments, empowering IT and security leaders to ensure their applications and data remain perpetually safeguarded and accessible. Operating in over 30 countries and serving more than 450,000 customers—including 74% of the Global 2000—we are resolute in our mission to maintain operational continuity for businesses.
Position Overview
As a Customer Success Technical Onboarding Manager, you will be essential in navigating select customers through the onboarding journey during the pivotal initial stages of their collaboration with us. Your role will emphasize understanding each customer's distinct requirements, delivering expert product insights, and ensuring they swiftly recognize the value of their investment. We seek a collaborative, articulate, and exceptionally organized individual possessing a robust technical comprehension of our offerings, who is genuinely passionate about optimizing customer success.
Key Responsibilities
- Cultivate and sustain positive relationships with customers throughout the onboarding process, offering product support and guidance to enhance adoption and expedite time to value.
- Serve as a trusted advisor, providing insights regarding our products, resources, and training opportunities to assist customers in effectively executing their use cases.
- Address both technical and non-technical inquiries related to customer onboarding, facilitating a seamless transition into our ecosystem.
- Advocate on behalf of customers internally to address any obstacles that may impede their experience or time to value.
- Collaborate with diverse teams across Customer Success, Sales, Professional Services, and other departments to drive continuous enhancement and deliver an exceptional customer journey.
- Coordinate closely with Customer Success and Sales teams to ensure a smooth transition for onboarded customers as they advance in their engagement with us.
- Align team activities with the customers' business objectives and use cases to help them fully harness the potential of our solutions.
- Promote a positive team culture characterized by cooperation, empathy, and inclusiveness.
- Be willing to travel up to 20% as required.
- Extensive technical knowledge of our technologies and solutions.
- Proven aptitude for building relationships with new customers and internal teams.
- Proficient in leading discussions and presentations on both technical and non-technical matters.
- Exceptional verbal and written communication skills in English; proficiency in additional languages is an asset.
- General understanding of the infrastructure supporting our solutions (e.g., Servers, Storage, Networking).
- Experience with monitoring tools and frameworks.
- Familiarity with data lifecycle management and IT audit prerequisites.
- Knowledge of virtualization technologies.
- Ability to operate independently with minimal oversight in a fast-paced, dynamic environment.
- Adaptability to evolving roles and responsibilities.
- Strong time management capabilities, adept at handling multiple customer engagements concurrently.
- Demonstrated patience, understanding, and empathy in conflict resolution.
- VMCE and VMCA certification (can be obtained post-hire).
This role provides significant potential for professional development and advancement within the company, allowing you to engage with various teams and enhance your skill set in a supportive environment.
Company Culture And Values
We pride ourselves on fostering a collaborative, empathetic, and inclusive work atmosphere. Our focus on relationship-building—both within and outside the organization—ensures a seamless experience for our customers and a supportive environment for our employees.
Compensation
The salary range stated reflects On Target Earnings (OTE), encompassing both base and variable pay. In extending an offer, we consider the candidate’s expectations, experience, education, role responsibilities, and prevailing market conditions.
Equal Opportunity Employer
We are proud to be an equal opportunity employer and do not tolerate discrimination of any kind. We value diversity and inclusion and are committed to creating a welcoming environment for all employees. All personal information collected during the recruitment process will be kept confidential and processed in accordance with our Recruiting Privacy Notice.
Join Us
If you are driven by a passion for customer success and are eager to make a significant impact, we encourage you to apply and join our dynamic team!
Employment Type: Full-Time
Salary : $126,400 - $180,600
