What are the responsibilities and job description for the Customer Service Representative - CSR Role position at Get It - Marketing?
Customer Service Representative
Job Overview
Join our dynamic team as a Customer Service Representative, where you will be the vital first point of contact for our clients. Your role is essential in shaping a positive and enduring impression of our organization. You will engage directly with customers through various channels including phone, text, and email, and your ability to actively listen and provide tailored support will be crucial to your success.
Key Responsibilities
This position serves as an excellent entry point into our organization, offering numerous avenues for professional development and career progression. Join us to become a respected member of a team that prioritizes growth and collaboration.
Company Culture and Values
We embrace a casual work environment where innovative ideas are not just welcomed but encouraged. Our customer service team is pivotal to our overall marketing strategy, and your contributions will be valued as we strive to enhance our customer experiences.
Compensation And Benefits
Employment Type: Full-Time
Job Overview
Join our dynamic team as a Customer Service Representative, where you will be the vital first point of contact for our clients. Your role is essential in shaping a positive and enduring impression of our organization. You will engage directly with customers through various channels including phone, text, and email, and your ability to actively listen and provide tailored support will be crucial to your success.
Key Responsibilities
- Serve as the primary contact for customer inquiries, addressing their needs with professionalism and empathy.
- Maintain accurate records of customer interactions and information in our database.
- Foster positive relationships by engaging with customers in a friendly and approachable manner.
- Navigate unscripted conversations with confidence, guiding customers toward effective resolutions.
- Collaborate with fellow team members to cultivate a supportive and productive work environment.
- Strong verbal communication skills and phone etiquette.
- Problem-solving abilities and an entrepreneurial mindset.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Capability to engage in unscripted dialogues with assurance.
- A minimum of 1 year of experience in a call center or customer service role.
- High school diploma or equivalent.
This position serves as an excellent entry point into our organization, offering numerous avenues for professional development and career progression. Join us to become a respected member of a team that prioritizes growth and collaboration.
Company Culture and Values
We embrace a casual work environment where innovative ideas are not just welcomed but encouraged. Our customer service team is pivotal to our overall marketing strategy, and your contributions will be valued as we strive to enhance our customer experiences.
Compensation And Benefits
- Competitive salary based on experience.
- 401(k) with matching contributions.
- Comprehensive dental, health, and vision insurance.
- Paid time off and holidays.
- A flexible and casual work environment.
Employment Type: Full-Time
