Ecommerce Remote Customer Service Representative - Part Time | WFH

Job Overview

We are actively seeking a dedicated Customer Experience Specialist to join our burgeoning remote team as our inaugural member. In this role, you will be instrumental in enhancing our customer satisfaction and operational efficiency within the eCommerce space.

Key Responsibilities

• Address and resolve customer inquiries through email and ticketing systems, utilizing Gorgias.
• Interact with customers via social media platforms including Facebook and Instagram to provide assistance and support.
• Manage general email correspondence and filter incoming messages effectively.
• Collaborate with and provide guidance to an existing full-time virtual assistant/customer service agent.
• Create, document, and implement streamlined processes to optimize customer service operations.
• Leverage automation tools and macros to enhance efficiency and reduce the volume of inquiries.
  
  

Required Skills

• Possess a friendly and professional demeanor with an upbeat personality.
• A minimum of 2 years of experience in eCommerce, specifically in customer service and operational roles.
• Strong decision-making capabilities coupled with a customer-first approach.
• Proficient in Shopify for order management and updates.
• Familiarity with ShipStation or similar platforms is essential.
• Knowledge of Klaviyo or other email marketing tools is advantageous.
• Exceptional written communication skills that demonstrate clarity, professionalism, and positivity.
• Ability to multitask and thrive in a dynamic, fast-paced remote work environment.
  
  

Qualifications

• A track record of at least 2 years in eCommerce customer service roles.
• Proven experience with Shopify and customer service tools is required.
  
  

Career Growth Opportunities

As our first hire, you will have the unique opportunity to significantly influence our customer service protocols and contribute to the overall success of our company. This position allows for professional development within a growing eCommerce business, where your contributions will be recognized and valued.

Company Culture And Values

We pride ourselves on fostering a supportive and collaborative work environment that encourages growth and innovation. Our flexible work hours enable you to perform at your best while ensuring consistent communication through regular video meetings.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Opportunities for ongoing professional development and skill enhancement.
• Flexible working hours to accommodate your personal schedule.
  
  

If you are eager to make a meaningful impact in a thriving eCommerce environment while enjoying the benefits of remote work, we encourage you to apply and join us on this exciting journey!

Employment Type: Part-Time