What are the responsibilities and job description for the Hybrid Senior Customer Success Manager | Remote | WFH position at Get It - Marketing?
Job Overview
We are on the lookout for an experienced Senior Customer Success Manager to cultivate and nurture robust client relationships, enhance platform utilization, and ensure that our customers successfully meet their strategic objectives. This role is pivotal in collaborating with internal teams and clients to maximize value and identify growth opportunities within our innovative AI-driven personalization platform.
Key Responsibilities
We are committed to your personal and professional development, offering:
Our organization champions diversity, inclusion, and belonging. We celebrate diverse perspectives and are dedicated to creating a supportive and innovative workplace where all voices are heard.
Networking And Professional Opportunities
Joining our team presents an exceptional chance to engage with a forward-thinking organization at the forefront of AI-powered customer engagement, facilitating significant impact while working in a dynamic and supportive environment.
Compensation And Benefits
We are on the lookout for an experienced Senior Customer Success Manager to cultivate and nurture robust client relationships, enhance platform utilization, and ensure that our customers successfully meet their strategic objectives. This role is pivotal in collaborating with internal teams and clients to maximize value and identify growth opportunities within our innovative AI-driven personalization platform.
Key Responsibilities
- Serve as the primary point of contact for clients, driving engagement and adoption of our platform.
- Develop and implement tailored account plans and strategic playbooks to navigate customers along their maturity journey.
- Align initiatives with customer organizational objectives and monitor success on a quarterly, semi-annual, and annual basis.
- Foster and expand relationships across customer organizations, uncovering opportunities for deeper engagement.
- Collaborate with Customer Success and Sales leadership to identify avenues for account growth.
- Act as a trusted advisor, educating customers on platform features, best practices, and success narratives.
- Work alongside marketing managers, analysts, and deployment specialists to strategize campaign opportunities.
- Conduct regular status meetings and working sessions, including business reviews and governance discussions.
- Manage multiple projects in a fast-paced environment, employing creative problem-solving skills to drive results.
- Identify areas for process enhancements or product improvements to elevate customer experience and outcomes.
- Gain expertise in analytics tools (e.g., Google Analytics, Adobe Analytics) and testing/delivery platforms (e.g., Salesforce, Adobe, Optimizely).
- Acquire a deep understanding of cross-channel digital marketing strategies, encompassing email, web, search, social media, and paid media.
- Travel to client locations as necessary (approximately 1-2 times per quarter).
- 3-6 years of experience in Customer Success, Account Management, or related fields within a fast-paced SaaS, technology, or digital marketing environment.
- Strong technical acumen with the ability to integrate customer success, technology, and account management.
- Analytical mindset with proficiency in data interpretation, business metrics, and ROI analysis.
- Competence in Excel and Google Sheets, including the use of pivot tables and basic calculations.
- Proven experience in Customer Success or a similar role within the SaaS or technology sectors.
- A bachelor’s degree in a relevant discipline is preferred but not mandatory.
We are committed to your personal and professional development, offering:
- Continuous professional development through training programs and on-demand learning resources.
- Structured onboarding to ensure a seamless transition and long-term success.
- Opportunities for career advancement with ongoing feedback and performance assessments.
Our organization champions diversity, inclusion, and belonging. We celebrate diverse perspectives and are dedicated to creating a supportive and innovative workplace where all voices are heard.
Networking And Professional Opportunities
Joining our team presents an exceptional chance to engage with a forward-thinking organization at the forefront of AI-powered customer engagement, facilitating significant impact while working in a dynamic and supportive environment.
Compensation And Benefits
- Salary Range: \(100,000.00 - \)130,000.00 annually, commensurate with experience, geographic location, business needs, and market demand.
- Comprehensive global benefits package, including 401(k) matching (USA) and pension schemes in select regions.
- Flexible hybrid work model accommodating remote and in-office collaboration.
- Paid volunteer days and charitable donation matching.
- An Employee Enrichment Fund supporting personal endeavors or enhancing work-from-home setups.
- Flexible time off policies, including Summer Fridays and a Winter Holiday Break.
Salary : $100,000 - $130,000
