K12 School Districts Customer Success Manager - Remote (PA)

Job Title: Customer Success Manager - School-Based Healthcare Services

Company Overview

We stand as the largest provider of virtual school-based healthcare services across the United States, dedicated to transforming school campuses into accessible hubs for both physical and mental health support. By collaborating with school districts and health plans nationwide, we are committed to dismantling barriers to essential care for over four million K-12 students, ensuring access irrespective of insurance status or financial capability. Our mission centers on empowering students and families by facilitating easy access to health services and nurturing their overall well-being.

Why Join Our Team?

Becoming a Part Of Our Organization Means Being Part Of a Motivated Team That Is Genuinely Dedicated To Making a Difference In Students’ Lives. Here's What You Can Anticipate

• Make a Difference: Play a vital role in enhancing equitable access to quality healthcare for students and families nationwide.
• Drive Impact: Contribute to the expansion of a rapidly growing, high-impact social enterprise.
• Be Appreciated: Join a team that values your contributions, supports your professional development, and celebrates your efforts in making a significant impact.
  
  

Role Overview: Customer Success Manager

We are on the lookout for a proactive, empathetic, and driven individual to become a key member of our Customer Success team. In this capacity, you will focus on promoting the successful adoption and continuous engagement of our healthcare services in the schools we partner with. Working closely with our Account Management and Implementation teams, you will play a crucial role in supporting school partnerships and guaranteeing access to quality healthcare for students.

Location:

This position is remote, with approximately 80% in-field travel required to various school sites.

Key Responsibilities

• Develop and sustain robust relationships with school health and leadership teams to enhance engagement.
• Collaborate with school personnel (both virtually and in person) to comprehend and address their healthcare needs.
• Attend and facilitate school district, school-specific, and community events.
• Proactively identify and resolve complex issues to ensure partner satisfaction.
• Support our mission of making healthcare accessible for all students.
  
  

Required Skills

• Proven expertise in relationship management, ideally in educational or healthcare environments. Previous experience within schools or districts is advantageous.
• Strong interpersonal skills and a proven track record of building trust and rapport with various stakeholders.
• A mission-driven approach, inspired by the goal of making healthcare available to all students, coupled with cultural empathy and understanding.
• Excellent communication abilities, both written and verbal, with the capacity to tailor messages to diverse audiences.
• Self-driven with a proactive mindset, adept at managing your schedule and commitments.
• A desire for growth, consistently eager to learn and adapt to changing business and customer needs.
  
  

Qualifications

• Experience in customer success, preferably within K-12 education or healthcare.
• Experience working with children from diverse socioeconomic backgrounds.
• Ability to meet fingerprinting requirements for DOJ-cleared school access.
• Willingness to travel up to 80% of the time.
• Currently residing in Pennsylvania (Philadelphia preferred).
  
  

Preferred Experience

• Background in a startup or high-growth environment.
• Familiarity with customer success software such as Gainsight.
• Established connections within Philadelphia schools and communities.
  
  

Compensation And Benefits

We offer a competitive total compensation package ranging from \(90,000 to \)110,000, inclusive of base salary and performance-based incentives. Additional benefits comprise a 401k match, healthcare coverage, paid time off, and more.

Remote Work Policy

While we maintain physical offices, this role supports remote work across several states, including PA. Please apply if you live and work in one of these states or are considering relocation.

Commitment To Diversity And Inclusion

We are dedicated to fostering a diverse, inclusive, and equitable workplace. We appreciate the perspectives of individuals from all backgrounds and are proud to be an equal opportunity employer. A background check is required after an employment offer is extended.

If you are passionate about making a positive difference and are excited about this opportunity—even if you don’t meet every qualification listed—we encourage you to apply!

Employment Type: Full-Time