What are the responsibilities and job description for the Manager Product for Innovative Solutions position at Get It - Marketing?
Job Overview
We are seeking a talented and driven Product Manager to join our dynamic team at a rapidly growing, family-owned payment solutions provider. In this pivotal role, you will have the opportunity to lead and manage the Product Department’s operations while working closely with senior leadership to drive product innovation and customer satisfaction.
Company Culture And Values
Our organization is dedicated to creating a supportive and inclusive workplace that feels more like a family than a traditional office environment. We prioritize innovation, collaboration, and the professional growth of our team members, fostering a culture where every idea is valued.
Key Responsibilities
We are committed to the professional development of our employees, offering numerous opportunities for advancement and skill enhancement in a thriving work environment.
Compensation And Benefits
We are seeking a talented and driven Product Manager to join our dynamic team at a rapidly growing, family-owned payment solutions provider. In this pivotal role, you will have the opportunity to lead and manage the Product Department’s operations while working closely with senior leadership to drive product innovation and customer satisfaction.
Company Culture And Values
Our organization is dedicated to creating a supportive and inclusive workplace that feels more like a family than a traditional office environment. We prioritize innovation, collaboration, and the professional growth of our team members, fostering a culture where every idea is valued.
Key Responsibilities
- Serve as the subject matter expert (SME) for our product offerings.
- Gain in-depth knowledge of merchant service setup and pricing processes.
- Monitor key performance indicators (KPIs) to uphold operational standards and service excellence.
- Collect feedback from clients and staff to continuously enhance product quality and service delivery.
- Collaborate on product launches, ensuring effective implementation with pilot customers, ISVs, ISOs, and agents.
- Develop strategies to improve customer retention and satisfaction, focusing particularly on enterprise clients.
- Test and document issues within the production environment, providing insights for the development team.
- Partner with customers and stakeholders to introduce technology enhancements and deliver training on product usage.
- Guide ISVs and integrated partners through the API integration process.
- Ensure the seamless operation of internal dashboards and processes.
- Support various partner campaigns, aligning product goals with overall business objectives.
- Undertake additional responsibilities as assigned.
- Extensive experience with software user interfaces, ideally within the financial technology sector.
- Proficiency in project management tools, such as ASANA.
- Strong communication and organizational skills.
- Familiarity with coding languages (JS, CSS, HTML) is preferred.
- Knowledge of API documentation and marketing analytics tools like Google Analytics.
- High school diploma or equivalent is required.
- 5-8 years of relevant experience in software user interfaces, with at least 1 year in a product management or supervisory capacity.
- Background in merchant processing or similar industries is advantageous.
We are committed to the professional development of our employees, offering numerous opportunities for advancement and skill enhancement in a thriving work environment.
Compensation And Benefits
- Competitive salary, with a range of \(110,000 - \)130,000 annually, along with bonus opportunities and incentives.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, sick leave, and recognized holidays.
- 401(k) plan with a 3% employer match.
- Employee recognition programs and team-building activities.
- A vibrant office culture with numerous perks, including celebrations for employee milestones.
Salary : $110,000 - $130,000
