Regional Team Manager - Customer Success | Remote

Customer Success Regional Team Manager

Remote, Global Position

Are you driven by a passion for enhancing customer success and leading dynamic teams? We invite you to apply for the role of Customer Success Regional Team Manager within our rapidly expanding global organization. In this pivotal position, you will take charge of a talented group of Customer Success Managers (CSMs), steering outstanding customer interactions and operational excellence in the cutting-edge technology sector.

About Us

We are a recognized leader in open-source software and operating systems, relied upon by enterprises across the globe. Our platform is integral to revolutionary initiatives in public cloud, AI, IoT, and engineering advancements. With over 1,000 team members in more than 70 countries, we celebrate a distributed work culture. Most roles are remote; however, we unite our teams two to four times a year in inspiring locations to align strategies and strengthen connections.

Key Responsibilities

As a Customer Success Regional Team Manager, You Will

• Formulate and implement communication strategies, conduct team meetings, and prepare presentations for broader management forums. Regularly assess performance metrics and deploy strategies to elevate customer engagement, enhance retention, and drive growth.
• Address escalated customer concerns, mentor team members through intricate challenges, and ensure timely resolutions.
• Inspire and lead your team's professional development through performance evaluations, goal-setting initiatives, and skills enhancement. Recognize achievements and cultivate a culture of excellence.
• Collaborate with Sales, Marketing, Product Development, and Support teams to ensure customer requirements are met and feedback is effectively communicated.
• Innovate and document processes and content, applying creativity and meticulous attention to detail to every project.
  
  

Required Skills

• A solid academic foundation with a Bachelor's degree in Business, Communication, STEM, or related fields.
• A fervent interest in Customer Success, revenue management, and technology, coupled with experience in the SaaS or software industries.
• A proven history of achieving outstanding Customer Success results.
• Experience in developing and leading a high-performing CSM team.
• A proactive approach to data-driven decision-making and continuous enhancement.
• Strong problem-solving abilities and a collaborative spirit.
• Adaptability and a commitment to ongoing learning and improvement.
• Availability to travel up to four times a year for team events.
  
  

Career Growth Opportunities

As a member of our team, you will have ample opportunities for professional advancement and skill development, fostering a culture of recognition and excellence.

Company Culture and Values

We are dedicated to open-source innovation and uphold a commitment to diversity and inclusion. Join us in shaping the future of technology while enjoying a welcoming and diverse work environment.

Compensation And Benefits

• A remote-first work environment with biannual team gatherings in exciting locations.
• A personal learning and development budget of $2,000 annually.
• Annual performance evaluations and bonuses.
• Recognition rewards alongside generous holiday leave.
• Maternity and paternity leave.
• Employee Assistance Program.
• Opportunities for global travel and collaboration with colleagues worldwide.
• Travel benefits, including Priority Pass and travel upgrades for company-sponsored events.
  
  

We take pride in being an equal-opportunity employer, promoting a workplace free from discrimination and rich in diverse experiences, perspectives, and backgrounds.

Employment Type: Full-Time