What are the responsibilities and job description for the Remote Affordable Success Specialist | Customer Support WFH position at Get It - Marketing?
Job Title: Affordable Customer Success Specialist - Remote | Work From Home
Job Overview
As an Affordable Customer Success Specialist, you will play a pivotal role in ensuring the success of our clients, particularly those involved in Affordable Housing. You will assist customers with their product inquiries and concerns, providing guidance on compliance requirements and addressing issues as they arise. Your engagement will also extend to the sales team, demonstrating our affordable housing solutions to potential clients and ensuring a seamless onboarding experience for new customers.
Key Responsibilities
We are committed to fostering personal and professional development. You will have access to various opportunities for skill enhancement and career advancement within our organization.
Company Culture And Values
Our workplace encourages innovation and the resolution of complex challenges. We value personal growth and collaboration, creating an environment where you can thrive and achieve more than you imagined. We are an equal opportunity employer, dedicated to providing equal employment opportunities regardless of race, color, gender, age, sexual orientation, disability, or any other protected status.
Employment Type: Full-Time
Job Overview
As an Affordable Customer Success Specialist, you will play a pivotal role in ensuring the success of our clients, particularly those involved in Affordable Housing. You will assist customers with their product inquiries and concerns, providing guidance on compliance requirements and addressing issues as they arise. Your engagement will also extend to the sales team, demonstrating our affordable housing solutions to potential clients and ensuring a seamless onboarding experience for new customers.
Key Responsibilities
- Foster strong relationships with customers and stakeholders, serving as the primary contact for Affordable Housing-related inquiries.
- Provide first-line support through various channels, aiding customers in troubleshooting and offering expert guidance.
- Collaborate with the Sales team to deliver engaging product demonstrations tailored to Affordable Housing needs.
- Facilitate the onboarding process for new clients, ensuring that compliance and operational workflows are effectively addressed.
- Work alongside the Product team to gather customer feedback, propose enhancements, and escalate unresolved issues.
- Develop and refine training materials and resources to enhance the customer experience and optimize existing processes.
- Educate customers on maximizing product features, providing solutions to ensure they derive maximum value from our offerings.
- Capture and relay the voice of the customer to internal teams, contributing to ongoing product and service improvements.
- Collaborate with cross-functional teams to support organizational growth, demonstrating flexibility in taking on various Customer Success initiatives.
- Over 5 years of experience in Affordable Housing, particularly in property management.
- Exceptional multitasking and time management abilities.
- Strong communication, problem-solving, and organizational skills.
- Proficiency with help desk software and remote support tools.
- Capability to present information effectively to diverse audiences.
- A proactive and results-oriented work ethic, thriving in collaborative environments.
- A Bachelor's degree or equivalent practical experience.
- Demonstrated patience and resilience when addressing complex challenges.
- Composure and effectiveness in managing high-pressure situations.
We are committed to fostering personal and professional development. You will have access to various opportunities for skill enhancement and career advancement within our organization.
Company Culture And Values
Our workplace encourages innovation and the resolution of complex challenges. We value personal growth and collaboration, creating an environment where you can thrive and achieve more than you imagined. We are an equal opportunity employer, dedicated to providing equal employment opportunities regardless of race, color, gender, age, sexual orientation, disability, or any other protected status.
Employment Type: Full-Time
