What are the responsibilities and job description for the Remote Client Relations Specialist | WFH position at Get It - Marketing?
About Us
At our company, we strive to revolutionize the home improvement sector by seamlessly connecting proactive homeowners with skilled contractors. With over two decades of expertise in online lead generation, we have established ourselves as a trusted authority in the multi-billion dollar home improvement industry. As we continue to innovate with a fresh brand and enhanced offerings, we are eager to welcome new talent to our dedicated team.
Company Culture and Values
We pride ourselves on our team of driven and innovative professionals who utilize technology to address real-world challenges. Our collaborative atmosphere encourages creativity and ensures that every employee is integral to our collective achievements. If you are passionate about making a meaningful impact and excel in a fast-paced environment, we invite you to explore this opportunity.
Job Overview
We are actively seeking a highly motivated Client Relations Specialist to become part of our expanding support team. This position goes beyond conventional customer service as you will strategically nurture relationships with owners and key stakeholders of regional home improvement businesses with annual revenues of up to $6 million.
Key Responsibilities
Joining our team opens the door to numerous opportunities for professional development within a dynamic and innovative organization.
Compensation And Benefits
We are dedicated to cultivating an inclusive and supportive workplace that empowers all employees to thrive. Our commitment to diversity makes us an equal-opportunity employer, welcoming candidates from all backgrounds. If you are ready to make a significant impact in the home improvement industry within a collaborative team environment, we encourage you to apply today!
Employment Type: Full-Time
At our company, we strive to revolutionize the home improvement sector by seamlessly connecting proactive homeowners with skilled contractors. With over two decades of expertise in online lead generation, we have established ourselves as a trusted authority in the multi-billion dollar home improvement industry. As we continue to innovate with a fresh brand and enhanced offerings, we are eager to welcome new talent to our dedicated team.
Company Culture and Values
We pride ourselves on our team of driven and innovative professionals who utilize technology to address real-world challenges. Our collaborative atmosphere encourages creativity and ensures that every employee is integral to our collective achievements. If you are passionate about making a meaningful impact and excel in a fast-paced environment, we invite you to explore this opportunity.
Job Overview
We are actively seeking a highly motivated Client Relations Specialist to become part of our expanding support team. This position goes beyond conventional customer service as you will strategically nurture relationships with owners and key stakeholders of regional home improvement businesses with annual revenues of up to $6 million.
Key Responsibilities
- Efficiently onboard new clients, launching lead campaigns within a targeted five-day timeframe.
- Prepare and conduct onboarding presentations via Zoom to ensure a smooth client experience.
- Manage client support inquiries through emails and calls, adhering to defined SLA response times.
- Effectively communicate with clients to address their needs and document interactions in Salesforce.
- Identify avenues for client budget growth, campaign expansion, and service additions.
- Conduct regular health checks to evaluate client satisfaction and proactively resolve issues.
- Collaborate with clients to settle outstanding balances and restore services.
- Take the lead on escalated client concerns, employing empathy and active listening to facilitate resolution.
- Minimum of 3 years of experience in client-facing support roles (client retention experience is preferred).
- Proficient in analytical tools such as Excel, PowerPoint, and Salesforce.
- Exceptional verbal and written communication abilities.
- Strong organizational skills, with a keen attention to detail and an aptitude for prioritizing tasks in a high-pressure environment.
- Experience in lead generation or digital marketing is advantageous.
- A Bachelor's degree is preferred.
- Proven experience in a client support capacity, demonstrating a commitment to client satisfaction.
Joining our team opens the door to numerous opportunities for professional development within a dynamic and innovative organization.
Compensation And Benefits
- Competitive salary range of \(45,000 to \)55,000 annually, with potential for performance bonuses or commission.
- Additional perks include equity options in the form of restricted stock units.
- Comprehensive benefits package featuring healthcare, retirement plans, and generous paid time off.
- Flexible, remote work arrangements available.
We are dedicated to cultivating an inclusive and supportive workplace that empowers all employees to thrive. Our commitment to diversity makes us an equal-opportunity employer, welcoming candidates from all backgrounds. If you are ready to make a significant impact in the home improvement industry within a collaborative team environment, we encourage you to apply today!
Employment Type: Full-Time
Salary : $45,000 - $55,000
