What are the responsibilities and job description for the Remote Coordinator for Customer Success position at Get It - Marketing?
Job Overview
Join our innovative and well-capitalized startup that is transforming the legal sector with our advanced platform. Our technology seamlessly merges secure video conferencing with intuitive tools tailored for remote, in-person, and hybrid legal proceedings.
Our diverse team, spread across the United States, is united by a shared commitment to collaboration and growth. We aim to modernize critical areas such as court reporting, testimony management, trial preparation, and the utilization of video evidence. If you aspire to be part of a pioneering team that is reshaping the legal landscape, we invite you to apply.
Key Responsibilities
As part of our fully remote team, you will have the chance to play a significant role in the modernization of the legal industry. This position not only offers a platform for you to enhance your skills but also fosters an environment where your career can flourish in alignment with our dynamic and supportive culture.
Compensation And Benefits
The hourly pay range for this role is \(18-\)22, commensurate with your relevant knowledge, skills, and experience.
Why Join Us?
Employment Type: Full-Time
Join our innovative and well-capitalized startup that is transforming the legal sector with our advanced platform. Our technology seamlessly merges secure video conferencing with intuitive tools tailored for remote, in-person, and hybrid legal proceedings.
Our diverse team, spread across the United States, is united by a shared commitment to collaboration and growth. We aim to modernize critical areas such as court reporting, testimony management, trial preparation, and the utilization of video evidence. If you aspire to be part of a pioneering team that is reshaping the legal landscape, we invite you to apply.
Key Responsibilities
- Serve as the primary point of contact for inbound client communications, which includes scheduling depositions and addressing inquiries.
- Respond swiftly to email and phone inquiries, ensuring a positive and supportive client experience.
- Work collaboratively with the Accounting team to address and resolve billing inquiries.
- Partner with Sales and Marketing to develop and refine client-facing best practices documentation.
- Assist clients in setting up User Accounts, providing essential resources, and sharing fundamental tips for a successful start.
- Outstanding communication abilities with a proactive, client-oriented approach.
- Strong organizational skills and the capacity to work effectively in a small, collaborative team environment.
- Proficiency in RB9 (Reporter Base) software.
- Familiarity with Google Workspace (Google Suite) and Slack for effective communication and collaboration.
- 1-3 years of experience in court reporting operations or related fields.
- A professional, organized, and quiet home office environment.
- Ability to work independently while managing tasks and meeting deadlines.
As part of our fully remote team, you will have the chance to play a significant role in the modernization of the legal industry. This position not only offers a platform for you to enhance your skills but also fosters an environment where your career can flourish in alignment with our dynamic and supportive culture.
Compensation And Benefits
The hourly pay range for this role is \(18-\)22, commensurate with your relevant knowledge, skills, and experience.
Why Join Us?
- Enjoy the flexibility of working remotely while being part of a talented and diverse team.
- Contribute to the evolution of the legal industry in a meaningful way.
- Experience opportunities for professional growth in an encouraging environment.
Employment Type: Full-Time
