What are the responsibilities and job description for the Remote Coordinator Success Customer position at Get It - Marketing?
Job Overview
Join our innovative and well-capitalized startup that is transforming the legal landscape through our advanced technology platform. By integrating secure video conferencing with intuitive tools, we are reshaping how remote, in-person, and hybrid legal proceedings are conducted. As part of our diverse team, you will contribute to significant advancements in court reporting, testimony management, trial preparation, and video evidence processes.
Key Responsibilities
Embark on a rewarding career journey with us, where you will play a pivotal role in revolutionizing the legal industry while expanding your skills in customer success and operational excellence.
Company Culture And Values
We foster a culture of collaboration and continuous growth, where diverse perspectives are valued, and every member of our fully remote team contributes to our mission of modernizing the legal space.
Compensation And Benefits
We offer an hourly pay range of \(18 to \)22, commensurate with your relevant knowledge, skills, and experience. Join us to enjoy a supportive work environment that prioritizes your professional development.
Employment Type: Full-Time
Join our innovative and well-capitalized startup that is transforming the legal landscape through our advanced technology platform. By integrating secure video conferencing with intuitive tools, we are reshaping how remote, in-person, and hybrid legal proceedings are conducted. As part of our diverse team, you will contribute to significant advancements in court reporting, testimony management, trial preparation, and video evidence processes.
Key Responsibilities
- Serve as the primary contact for inbound client communications, managing scheduling for depositions and addressing client inquiries.
- Ensure a positive client experience by responding swiftly to email and phone communications.
- Collaborate with the Accounting team to efficiently manage and resolve billing inquiries.
- Partner with Sales and Marketing to develop and maintain client-facing best practices documentation.
- Support clients in creating User Accounts and provide essential resources, including reference materials and introductory guidance.
- Exceptional communication abilities with a proactive customer support approach.
- Proficiency in using RB9 (Reporter Base) software.
- Familiarity with Google Workspace (Google Suite) and Slack for effective communication and teamwork.
- Strong organizational skills and the capacity to thrive in a collaborative team environment.
- 1 to 3 years of experience in court reporting operations.
- A well-organized and quiet home office setup conducive to professional work.
- A self-motivated individual capable of managing tasks independently and meeting deadlines.
Embark on a rewarding career journey with us, where you will play a pivotal role in revolutionizing the legal industry while expanding your skills in customer success and operational excellence.
Company Culture And Values
We foster a culture of collaboration and continuous growth, where diverse perspectives are valued, and every member of our fully remote team contributes to our mission of modernizing the legal space.
Compensation And Benefits
We offer an hourly pay range of \(18 to \)22, commensurate with your relevant knowledge, skills, and experience. Join us to enjoy a supportive work environment that prioritizes your professional development.
Employment Type: Full-Time
