What are the responsibilities and job description for the Remote CRO / VP of Customer Success and Sales position at Get It - Marketing?

Job Overview

We are a premier Customer Lifecycle Marketing platform committed to empowering B2B organizations. Our cutting-edge platform enables businesses to enhance their customer engagement through advanced journey tracking, automation of interactions, loyalty initiatives, upselling and cross-selling campaigns, retention marketing, and leveraging AI-driven insights. Our mission is to facilitate effective Customer-led Growth (CLG) while enabling our clients to monitor revenue influenced by customer-centric programs, proudly serving an array of Fortune 500 companies, prominent enterprises, and emerging technology firms across 20 industries.

Key Responsibilities

Lead and oversee the Sales and Customer Success teams to ensure we meet and exceed our revenue objectives.
Act as a vital point of contact for enterprise clients, addressing their needs and fostering enduring partnerships.
Formulate and execute strategies and processes that promote sustainable growth, aligning Sales and Customer Success initiatives.
Collaborate intimately with the CEO to ensure revenue targets are in sync with the company's strategic goals.
Guide and develop the Sales and Customer Success teams, fostering a culture of high performance and collaboration.
Identify avenues to enhance the customer experience and provide additional value to our clientele.
Utilize data-driven insights to assess performance, optimize workflows, and refine strategies for growth and customer retention.
Define, manage, and report on essential performance indicators (KPIs) for the go-to-market strategy.

Required Skills

Demonstrated experience in Sales and Customer Success roles, with a strong ability to manage enterprise clients directly.

Proficient in a startup environment; eager to learn rapidly, adapt to new challenges, and embrace diverse responsibilities.

Hands-on management experience, with the capability to lead, mentor, and cultivate teams in Sales and Customer Success.

Proven track record in B2B SaaS, particularly within enterprise customer contexts.

Exceptional communication, relationship-building, and leadership skills, adept at engaging effectively with both internal teams and enterprise partners.

Data-oriented approach, focusing on performance metrics to bolster revenue and customer contentment.

Innovative and accountable; adept at simplifying complex concepts while creating scalable solutions.

Agile and adaptable mindset, passionate about incorporating AI into go-to-market strategies.

Experimental mindset, open to learning from setbacks and iterating efficiently.

Self-reliant and proactive; able to take the initiative independently.

Genuine enthusiasm for work, strategic planning, objectives, and accomplishments.

Qualifications

Proven experience managing enterprise customer relationships directly.

Hands-on leadership experience in Sales and Customer Success roles.

Strong communication and leadership capabilities.

Creative problem-solving skills and self-sufficiency in tackling challenges.

Career Growth Opportunities

In this role, you will enjoy significant opportunities for professional advancement by mentoring teams and spearheading initiatives that enhance customer satisfaction and drive revenue growth. This position offers a unique pathway to influence the strategic direction of the company.

Company Culture and Values

We pride ourselves on cultivating a collaborative and supportive work environment where mentorship and teamwork are paramount. Our culture emphasizes peak performance while encouraging a sense of humor and a passionate commitment to our mission.

Employment Type : Full-Time

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Remote CRO / VP of Customer Success and Sales

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