Remote Customer Service Agent | WFH Opportunity

Job Overview

We are seeking a dedicated and highly motivated Remote Customer Service Agent to become a key member of our dynamic team. In this role, you will engage with both potential and existing customers of our esteemed cable and internet service providers, managing a significant volume of inbound calls. Your primary focus will be on order entry, addressing inquiries, resolving customer issues, and enhancing the overall customer experience. This full-time, remote position offers exceptional earning potential and significant opportunities for career advancement.

Key Responsibilities

• Manage inbound calls from customers of leading cable and internet providers.
• Deliver outstanding customer service while building strong rapport with callers.
• Accurately input customer orders for cable and internet services into client systems.
• Respond to customer inquiries regarding service options, pricing, and installations.
• Troubleshoot basic technical issues, escalating complex problems to the appropriate teams as necessary.
• Resolve customer complaints to ensure high levels of satisfaction.
• Stay informed about products and service offerings to provide knowledgeable assistance.
• Meet or exceed performance metrics related to call volume, handling time, and customer satisfaction.
• Uphold company policies and procedures with professionalism and courtesy.
• Effectively manage a high volume of calls (approximately 80-100 calls per day).
• Contribute positively to a collaborative team environment.
  
  

Required Skills

• Exceptional communication and interpersonal abilities.
• Proficient computer skills with the capacity to navigate multiple systems simultaneously.
• Strong ability to multi-task, prioritize, and manage time effectively.
• Excellent problem-solving and conflict resolution skills.
• Capability to work autonomously as well as part of a team.
• Dependable, punctual, and possess a robust work ethic.
• A quiet and dedicated workspace that is free from distractions.
• A stable and reliable high-speed internet connection is essential.
• Familiarity with order entry and/or cable/internet services is advantageous.
  
  

Qualifications

• High school diploma or equivalent is required.
• A minimum of one (1) year of customer service experience in a call center environment is preferred.
  
  

Career Growth Opportunities

This position offers various pathways for professional development and career advancement within our organization, allowing you to enhance your skills and grow alongside the company.

Company Culture And Values

We pride ourselves on fostering a supportive and collaborative team environment, where exceptional customer service and teamwork are highly valued. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

Compensation And Benefits

• Competitive Pay: \(17.00 - \)19.00 per hour, based on experience.
• Full-Time Employment: 40 hours per week.
• Remote Work Opportunity - Enjoy the comfort of working from home.
• Paid Training to ensure your success in the role.
• Company-Provided Equipment - Laptop and headset included.
• Flexible Shifts: Availability for both 1st and 2nd shifts (specific times discussed during the interview).
  
  

How To Apply

If you are eager to advance your career in a rewarding role, we encourage you to submit your resume and cover letter through our online application portal. Make sure to highlight your relevant experience and skills to demonstrate why you would excel in this position!

We are an Equal Opportunity Employer, celebrating diversity and committed to fostering an inclusive workplace.

Employment Type: Full-Time