What are the responsibilities and job description for the Remote Customer Service Specialist - Extended Hours (Flexible Work-from-Home) position at Get It - Marketing?
Customer Service Specialist - Extended Hours (Remote Work Flexibility)
Job Overview
Join our esteemed organization as a Customer Service Specialist, a pivotal role where your commitment to outstanding service will shine. This fully remote position offers the flexibility to work from home while delivering exceptional support for our financial products and services through various channels.
Key Responsibilities
In your role, you will ensure an exemplary customer experience by:
To excel as a Customer Service Specialist, you should possess:
The ideal candidate will have:
This position offers a unique chance to learn and advance within our organization, contributing to impactful projects and initiatives that can enhance your career trajectory.
Company Culture And Values
We pride ourselves on maintaining a professional and respectful work environment where teamwork and integrity are paramount. Our culture encourages ongoing learning and development, ensuring you are supported in your role.
Networking and Professional Opportunities
By joining our team, you will engage with a network of professionals dedicated to delivering excellence in customer service, providing you with ample opportunities for collaboration and professional growth.
Compensation And Benefits
We offer a competitive salary based on experience, along with a comprehensive benefits package that includes:
Employment Type: Full-Time
Job Overview
Join our esteemed organization as a Customer Service Specialist, a pivotal role where your commitment to outstanding service will shine. This fully remote position offers the flexibility to work from home while delivering exceptional support for our financial products and services through various channels.
Key Responsibilities
In your role, you will ensure an exemplary customer experience by:
- Promptly addressing customer inquiries via phone, email, or chat, effectively resolving account-related queries and issues.
- Executing account transactions, including transfers, loan payments, and stop payment requests.
- Assisting customers with online banking services, troubleshooting login issues, and resetting PINs.
- Diligently managing and documenting customer interactions while upholding privacy standards in a remote environment.
- Supporting ITM Video Teller operations and other customer-facing services.
- Remaining informed on regulatory guidelines to ensure compliance in all banking transactions.
To excel as a Customer Service Specialist, you should possess:
- Excellent communication skills and the ability to foster positive relationships.
- Proficiency in Microsoft 365 applications (Excel, Word, Outlook, etc.).
- Strong attention to detail, multitasking abilities, and the capacity to work independently.
- Flexibility to accommodate extended hours beyond regular banking operations.
The ideal candidate will have:
- A high school diploma or equivalent.
- A minimum of two years of customer service experience, preferably in financial services or call center environments.
This position offers a unique chance to learn and advance within our organization, contributing to impactful projects and initiatives that can enhance your career trajectory.
Company Culture And Values
We pride ourselves on maintaining a professional and respectful work environment where teamwork and integrity are paramount. Our culture encourages ongoing learning and development, ensuring you are supported in your role.
Networking and Professional Opportunities
By joining our team, you will engage with a network of professionals dedicated to delivering excellence in customer service, providing you with ample opportunities for collaboration and professional growth.
Compensation And Benefits
We offer a competitive salary based on experience, along with a comprehensive benefits package that includes:
- Performance-based bonuses.
- Health and wellness programs.
- Paid time off and flexible scheduling options.
Employment Type: Full-Time
