Remote Customer Success Manager II

Job Title: Customer Success Manager II (Remote)

Job Overview

Join our team as a Customer Success Manager II, where your expertise in client relations and digital performance will make a significant impact. This mid-level, fully remote position is perfect for those who are passionate about fostering client success and enhancing their online presence. You will be a vital partner to our clients, helping them optimize their website performance to achieve their strategic objectives.

Key Responsibilities

• Oversee a diverse portfolio of customer accounts across multiple OEMs.
• Conduct monthly performance reviews, providing actionable insights tailored to enhance customer websites per OEM guidelines.
• Analyze customers' digital performance to offer personalized recommendations for improvement.
• Perform website adjustments and troubleshoot issues to ensure prompt resolutions and adherence to service levels.
• Collaborate with cross-functional teams to align strategies with client goals and key performance indicators (KPIs).
• Anticipate client needs by gaining a deep understanding of their business objectives.
• Manage escalated issues effectively, ensuring clear communication and timely updates regarding resolutions.
• Track and oversee multiple accounts concurrently, keeping all stakeholders informed of project developments.
• Identify opportunities for growth and actively contribute to customer retention strategies.
• Assist in case management and support OEM-specific initiatives as assigned by leadership.
• Develop and update team knowledge base articles to enhance documentation and processes.
  
  

Required Skills

• Bachelor's degree or equivalent professional experience.
• Google Analytics certification is essential.
• A minimum of 2 years of experience in account management or dealership operations.
• Strong organizational capabilities with a proactive approach to problem-solving.
• Proven aptitude for collaborating with cross-functional teams in fast-paced environments.
• Exceptional analytical skills with a strong customer-centric mindset.
• Proficient in MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud.
• Critical thinking abilities focused on process optimization.
• Capacity to manage shifting priorities and multitask effectively.
• Flexible availability, including evenings and weekends.
  
  

Qualifications

• Experience in driving customer satisfaction and retention is preferred.
• Familiarity with SEO, SEM, CRM tools (e.g., Salesforce), and JIRA is advantageous.
• Background in the automotive sector or online marketing strategy is a plus.
• At least 2 years of experience related to the automotive industry is ideal.
  
  

Career Growth Opportunities

We are committed to fostering professional growth through various development opportunities, including training and mentorship programs tailored to help you advance your career within our organization.

Company Culture And Values

We pride ourselves on being a forward-thinking online marketing firm that values innovation, collaboration, and diversity. Our inclusive environment is designed to allow our employees to thrive both personally and professionally.

Compensation And Benefits

The salary range for this position is set between \(45,200 and \)64,700, contingent upon experience, skills, and qualifications. Additional factors, such as certifications and market trends, will also influence the final offer.

Our Comprehensive Benefits Include

• Medical, dental, and vision insurance.
• Company-matched 401(k) plan.
• Flexible PTO and sick leave.
• Six weeks of paid parental leave.
• Eight paid national holidays.
• Company-paid basic life insurance, with options for supplemental coverage.
• Long-term and short-term disability insurance options.
• Voluntary pet insurance.
• Healthcare and Dependent Care FSA options.
  
  

If you are enthusiastic about making a meaningful impact and building strong relationships, we encourage you to apply and join our dedicated team!

Employment Type: Full-Time