Remote Customer Success Manager

Customer Success Manager - Remote

Overview

Join our dynamic and innovative team as a Customer Success Manager, where you will play a pivotal role in enhancing customer relationships and ensuring the success of our partnerships. We are a forward-thinking company dedicated to empowering manufacturers globally through cutting-edge condition monitoring solutions. Our mission is to guarantee manufacturing uptime by providing exceptional service and support for critical assets.

Key Responsibilities

• Cultivate and maintain robust relationships with your assigned accounts to promote customer satisfaction and success.
• Attain in-depth knowledge of our products and services to effectively convey their value to clients.
• Monitor account health and key performance indicators (KPIs) to ensure alignment with customer objectives and proactively mitigate churn risks.
• Develop and present tailored success plans that meet customer expectations and desired outcomes.
• Organize and manage your accounts efficiently using CRM tools.
• Engage in customer meetings and quarterly business reviews to showcase progress and significant success metrics.
• Act as the primary contact for customers, collaborating with internal teams to resolve challenges and enhance their experience.
• Facilitate customer onboarding and training to ensure a smooth initial setup and successful utilization of our solutions.
• Meet or exceed quarterly retention and sales performance targets.
  
  

Required Skills

• Minimum of 4 years in account management or customer success roles, including at least 2 years of experience in upselling additional products or services.
• Proficient in CRM platforms (Salesforce is advantageous).
• Excellent verbal and written communication skills, with a clear and friendly demeanor.
• Strong active listening capabilities and a commitment to understanding customer needs.
• Strategic mindset with experience in crafting success plans to help clients achieve their goals.
• Proven track record of surpassing retention and expansion quotas.
• Ability to adapt to challenges, foster continuous learning, and enhance skills.
• Exceptional organizational skills, with the ability to manage multiple priorities effectively.
• Collaborative team player who builds trust and contributes to team success.
• Self-motivated and capable of working independently while maintaining high work standards.
  
  

Qualifications

• A professional demeanor with a strong focus on customer satisfaction.
• Bachelor’s degree in Business, Marketing, or a related field is preferred.
  
  

Career Growth Opportunities

As a member of our growing team, you will have access to extensive opportunities for professional development and career advancement within our innovative organization.

Company Culture And Values

We pride ourselves on fostering a passionate and talented team of engineers and business leaders dedicated to collaboratively shaping the future of predictive maintenance. Our culture emphasizes innovation, integrity, and a strong commitment to customer success.

Compensation And Benefits

• Competitive salary and equity options.
• Flexible work schedule that promotes a healthy work-life balance.
• Comprehensive benefits package, including health insurance and a 401K plan.
• Unlimited PTO to support your well-being.
• A remote-first work environment that encourages collaboration during core working hours.
  
  

Employment Type: Full-Time