Remote Enterprise Customer Success Manager - APAC

Job Overview

As an Enterprise Customer Success Manager (CSM) for the APAC region, you will be instrumental in fostering customer satisfaction and ensuring clients fully leverage our innovative product suite. Your role is essential in establishing and nurturing robust relationships with clients, guiding them towards successful outcomes, and maximizing the value they derive from our services.

Key Responsibilities

• Conduct onboarding for new clients, familiarizing them with offerings such as Ubuntu Pro, MAAS, OpenStack, and Kubernetes.
• Spearhead complex projects by collaborating with developers, IT managers, and key decision-makers across various sectors.
• Partner with Sales, Engineering, and Support teams to devise and execute comprehensive customer engagement strategies.
• Manage a designated portfolio of clients within your region, spotting growth opportunities and proactively addressing renewal risks in coordination with Sales.
• Facilitate weekly business reviews with cross-functional teams, focusing on resolving issues and driving collaboration with product and engineering divisions.
• Serve as a customer advocate internally, influencing product strategies and enhancing customer satisfaction through improved processes and documentation.
• Address customer inquiries efficiently and proactively to meet their needs.
• Create campaigns that effectively target multiple customers through digital platforms.
  
  

Required Skills

• A strong customer-centric mindset with a deep interest in cloud and data center technologies.
• A minimum of 5 years of experience in IT, encompassing areas such as Linux OS, cloud computing, data applications, storage, networking, security, migration, and IoT.
• Excellent communication and presentation abilities, capable of articulating complex software solutions succinctly.
• Proven experience in process enhancement and maintaining project timelines to ensure high levels of customer satisfaction.
• A collaborative approach, facilitating effective interactions with both internal and external stakeholders at various levels.
• Familiarity with agile methodologies is advantageous.
  
  

Qualifications

• A Bachelor's degree in a relevant field is preferred.
  
  

Career Growth Opportunities

We are committed to your professional development, offering a personal learning and development budget of USD 2,000 annually to invest in your growth. Additionally, team members have the opportunity to attend in-person team sprints twice a year, fostering collaboration and networking.

Company Culture And Values

We pride ourselves on our diverse and inclusive workplace where everyone can thrive. Our team comprises individuals from various backgrounds, and we actively encourage applicants from all identities to apply. Join us and be part of a progressive organization that is at the forefront of technological advancement.

Compensation And Benefits

• Competitive salary with annual compensation reviews.
• Performance-based annual bonus.
• Comprehensive benefits package, including holiday leave, maternity and paternity leave, and an Employee Assistance Program.
• Priority Pass for travel and upgrades to long-haul company events.
• A global, flexible work environment that allows you to connect with colleagues around the world.
  
  

Employment Type: Full-Time