What are the responsibilities and job description for the Remote Inside Manager - Customer | US - WFH position at Get It - Marketing?
Inside Customer Manager - Remote (U.S.)
About Our Company
We are an innovative education technology firm committed to revolutionizing the learning experience for students and educators alike. With a diverse and dynamic global workforce, we proudly serve millions of learners and educators across the globe. As we continue to grow, we seek passionate and dedicated professionals who are eager to contribute to the future of education.
Job Overview
We are in search of a proactive and customer-centric Inside Customer Manager who will excel in cultivating strong client relationships, addressing their challenges, and aiding them in reaching their ambitions. This fully remote position provides a significant opportunity to influence a fast-paced environment with abundant potential for career advancement.
Key Responsibilities
This position offers a pathway for professional development and skill enhancement, with opportunities for career advancement as our company continues to scale.
Company Culture And Values
We foster a collaborative, diverse, and transparent work environment where every team member is empowered to lead. We celebrate diversity and are committed to creating an inclusive atmosphere for all employees.
Why Join Us?
Employment Type: Full-Time
About Our Company
We are an innovative education technology firm committed to revolutionizing the learning experience for students and educators alike. With a diverse and dynamic global workforce, we proudly serve millions of learners and educators across the globe. As we continue to grow, we seek passionate and dedicated professionals who are eager to contribute to the future of education.
Job Overview
We are in search of a proactive and customer-centric Inside Customer Manager who will excel in cultivating strong client relationships, addressing their challenges, and aiding them in reaching their ambitions. This fully remote position provides a significant opportunity to influence a fast-paced environment with abundant potential for career advancement.
Key Responsibilities
- Engage with customers globally through various digital channels such as email, Zoom, social media, and chat to nurture relationships and enhance product utilization.
- Manage account support during the subscription renewal lifecycle, effectively resolving objections, addressing concerns, and identifying creative growth opportunities.
- Serve as a trusted advisor, guiding clients on maximizing the value of our solutions to achieve their goals.
- Provide constructive feedback to leadership to foster continuous improvement in processes and customer experience.
- Consistently meet and exceed renewal and expansion objectives, ensuring ongoing success for our clientele.
- Adhere to annual Customer Management Expectations.
- Minimum of 1 year of experience in Sales or school administration within a fast-paced, customer-oriented setting (experience in a startup or SaaS environment is a plus).
- A genuine passion for assisting customers in overcoming challenges and succeeding.
- A consultative, problem-solving mindset adept at guiding discussions, identifying customer needs, and proposing tailored solutions.
- Exceptional communication skills with the ability to persuasively articulate the value of our offerings.
- A curious nature, asking insightful questions to uncover customer needs and consistently seeking ways to add value.
- Ability to work independently while also valuing collaboration for shared success.
- A determined mindset to thrive in a dynamic, goal-driven environment.
- Proven capability to perform effectively under pressure within a high-intensity sales context.
- A positive, coachable attitude with a strong desire for personal and professional development.
- At least 1 year of success in a Customer Manager role, preferably in K-12 EdTech or SaaS; prior K-12 teaching experience is advantageous (2 years preferred).
- A demonstrated history of meeting and exceeding subscription renewal and expansion targets.
- Familiarity with education purchasing processes and key decision-makers.
- Proficient in CRM tools, marketing automation software, and virtual communication platforms.
- Excellent written and verbal communication skills.
- Strong discovery skills for identifying new opportunities within your assigned territory.
- A relevant college degree.
This position offers a pathway for professional development and skill enhancement, with opportunities for career advancement as our company continues to scale.
Company Culture And Values
We foster a collaborative, diverse, and transparent work environment where every team member is empowered to lead. We celebrate diversity and are committed to creating an inclusive atmosphere for all employees.
Why Join Us?
- Collaborate with a dedicated team of passionate professionals in a rapidly growing organization.
- Help thousands of schools worldwide enhance their digital education solutions.
- Contribute to advancing the digital transformation of education for 21st-century learners.
Employment Type: Full-Time
