Remote Manager of Customer Success

Job Overview

We are seeking a dedicated and dynamic Customer Success Manager (CSM) to join our Customer Experience team. In this remote role, you will play an essential part in nurturing strong relationships with our clients, ensuring they derive maximum value from our solutions. If you are a proactive communicator and a natural problem-solver with a passion for helping organizations succeed, this position offers an exciting opportunity to make a significant impact.

Key Responsibilities

• Cultivate and sustain strong relationships with customers post-implementation, driving their ongoing success and maximizing the value of our solutions.
• Serve as a customer advocate, providing insights, best practices, and updates on new features or solutions to enhance their experience.
• Conduct in-depth assessments of customers’ systems and processes to identify opportunities for their growth and mission fulfillment.
• Analyze customer data, including usage trends and satisfaction metrics (NPS, CSAT), to formulate strategies that foster engagement and solution adoption.
• Proactively recognize and address potential challenges to reduce churn and ensure long-term customer success.
• Act as a trusted advisor by sharing valuable insights, delivering training, and recommending innovative uses of our solutions.
• Gather and communicate customer feedback to internal teams for product and service improvements.
• Collaborate cross-functionally with departments such as Accounting, Sales, Professional Services, Product, and Marketing to enhance the overall customer experience.
• Utilize internal tools to track customer activities and their progress toward strategic objectives.
  
  

Required Skills

• A bachelor’s degree and 1-3 years of experience in a customer-focused role (Customer Success, Customer Support, or Account Management).
• Proven capability in establishing and nurturing relationships while delivering exceptional customer service.
• Excellent communication skills, both verbal and written, capable of engaging with senior and executive-level stakeholders.
• Strong collaboration skills to effectively resolve customer issues across various teams.
• Proven ability to manage multiple priorities and balance competing tasks efficiently.
• A proactive mindset toward problem-solving, with a willingness to listen and learn.
• Familiarity with goal-setting frameworks (e.g., OKRs) and the ability to track progress using KPIs is advantageous.
• Familiarity with tools like ChurnZero or Salesforce is preferred but not mandatory.
• Knowledge of the social good sector (nonprofits, arts organizations, educational institutions, etc.) is a plus.
  
  

Career Growth Opportunities

Join us in this rewarding role that not only allows you to empower our customers but also offers avenues for professional development and collaboration across various teams, enhancing your career trajectory.

Company Culture And Values

We pride ourselves on fostering a culture of passion and dedication. You will become part of a mission-driven team that values your contributions, whether you are working remotely or from our headquarters in Mt. Pleasant, SC. Our supportive and collaborative environment is designed for professionals who wish to thrive.

Why Join Us?

We invite you to bring your enthusiasm, positivity, and problem-solving abilities to our team. Together, we can help our customers achieve remarkable results!

Employment Type: Full-Time