What are the responsibilities and job description for the Remote Senior Client Success Manager | Work From Home position at Get It - Marketing?
Job Overview
We are seeking an accomplished Senior Client Manager to join our dynamic team, dedicated to delivering exceptional client service and fostering enduring relationships. This remote position offers an exciting opportunity for individuals who thrive in a fast-paced, client-centric environment and possess a proactive mindset towards problem-solving.
Key Responsibilities
Joining our team not only provides you with the chance to contribute to a rapidly growing organization but also offers substantial career development prospects. High performers will have the opportunity to advance quickly and benefit from a lucrative retention-based bonus structure.
Company Culture And Values
Our organization promotes a competitive yet supportive environment that emphasizes collaboration and innovation. We prioritize ownership, proactivity, and a commitment to excellence in client service, empowering each member of our team to thrive and succeed.
Compensation And Benefits
Employment Type: Full-Time
We are seeking an accomplished Senior Client Manager to join our dynamic team, dedicated to delivering exceptional client service and fostering enduring relationships. This remote position offers an exciting opportunity for individuals who thrive in a fast-paced, client-centric environment and possess a proactive mindset towards problem-solving.
Key Responsibilities
- Oversee a daily client checklist for 200 accounts.
- Facilitate the onboarding of new clients and ensure an efficient transition process.
- Collaborate closely with Media Buying and Delivery teams to secure the correct setup of client accounts.
- Maintain and update client CRMs and accounts as required.
- Serve as the primary point of contact to address client inquiries with professionalism and empathy.
- Conduct proactive outreach to clients to ensure seamless service delivery.
- Schedule and manage calendar appointments for comprehensive client consultations.
- Track client requests and oversee a dynamic to-do list.
- Guide clients to optimize their results effectively.
- Demonstrate a leadership mindset by taking initiative and addressing challenges directly.
- A proactive attitude and a strong sense of ownership.
- Exceptional business communication abilities, both written and verbal.
- Excellent attendance record and a robust work ethic.
- Previous experience in phone sales, appointment setting, or lead generation is preferred.
- Coaching, sales management, or leadership experience is advantageous.
- Capability to work remotely with a dependable internet connection and a distraction-free environment.
- Open-mindedness and eagerness to learn from industry leaders.
- Minimum of 2 years of experience in client retention and management.
- Experience in customer service, B2B sales, customer relationship management, and customer retention, each requiring at least 2 years.
Joining our team not only provides you with the chance to contribute to a rapidly growing organization but also offers substantial career development prospects. High performers will have the opportunity to advance quickly and benefit from a lucrative retention-based bonus structure.
Company Culture And Values
Our organization promotes a competitive yet supportive environment that emphasizes collaboration and innovation. We prioritize ownership, proactivity, and a commitment to excellence in client service, empowering each member of our team to thrive and succeed.
Compensation And Benefits
- Starting salary: $48,000 per year.
- Potential earnings: $120,000 annually based on performance.
- Flexible remote work arrangements with a full-time schedule from Monday to Friday, including occasional weekend availability.
Employment Type: Full-Time
Salary : $48,000 - $120,000
