What are the responsibilities and job description for the Specialist Customer Service Expert position at Get It - Marketing?
Join Our Esteemed Team as a Customer Care Specialist!
Are you committed to providing outstanding customer service and excel in a fast-paced, evolving environment? If you consider yourself at the pinnacle of the customer service realm, we invite you to connect with us! Our locally-owned organization has proudly served our community for over 70 years, and we are in search of a dedicated, positive, and enthusiastic Customer Care Specialist to enhance our dynamic team.
Company Culture And Values
We take pride in nurturing a collaborative and supportive workplace where each team member’s contributions are recognized and valued. Our commitment to excellence in service is matched by our dedication to fostering a positive and inclusive environment.
Key Responsibilities
We are committed to the continuous development of our team members, offering ample opportunities for professional advancement and skill enhancement within the company.
If you are ready to explore how you can make a meaningful impact on our team, we encourage you to engage with us at the upcoming Madison Diversity Job Fair on Tuesday, January 28, 2025, from 10:00 AM - 12:30 PM at the Sheraton Madison Hotel. This is an excellent opportunity to meet with hiring managers and learn more about the position. Although attendance is encouraged, it is not mandatory to be considered for the role.
We look forward to welcoming you and discussing your potential contributions to our team!
Employment Type: Full-Time
Are you committed to providing outstanding customer service and excel in a fast-paced, evolving environment? If you consider yourself at the pinnacle of the customer service realm, we invite you to connect with us! Our locally-owned organization has proudly served our community for over 70 years, and we are in search of a dedicated, positive, and enthusiastic Customer Care Specialist to enhance our dynamic team.
Company Culture And Values
We take pride in nurturing a collaborative and supportive workplace where each team member’s contributions are recognized and valued. Our commitment to excellence in service is matched by our dedication to fostering a positive and inclusive environment.
Key Responsibilities
- Address customer inquiries concerning a range of services, including roll-off, front-load, residential, rotator, and confidential document destruction.
- Manage escalated phone calls and emails with utmost professionalism.
- Compose clear and professional correspondence for municipalities and other clients.
- Deliver accurate service and pricing information to customers and sales teams.
- Provide exceptional customer support, troubleshoot service-related issues, and collaborate effectively with the Customer Service, Dispatch, and Sales departments.
- Contribute to the planning and ongoing enhancement of departmental processes.
- 3-5 years of customer service experience preferred.
- Ability to think critically and devise creative solutions to problems.
- Proficiency in a variety of computer applications (e.g., word processing, spreadsheets, calendars).
- Strong written communication skills; experience with municipal interactions is advantageous.
- Excellent interpersonal skills and the ability to collaborate with customers and colleagues.
- Strong organizational capabilities with the aptitude to prioritize, multitask, and maintain attention to detail.
- Exceptional verbal and written communication skills.
- 3-5 years of relevant customer service experience preferred.
- Demonstrated capability in handling customer inquiries with professionalism.
- High school diploma or equivalent; some college education is preferred.
We are committed to the continuous development of our team members, offering ample opportunities for professional advancement and skill enhancement within the company.
If you are ready to explore how you can make a meaningful impact on our team, we encourage you to engage with us at the upcoming Madison Diversity Job Fair on Tuesday, January 28, 2025, from 10:00 AM - 12:30 PM at the Sheraton Madison Hotel. This is an excellent opportunity to meet with hiring managers and learn more about the position. Although attendance is encouraged, it is not mandatory to be considered for the role.
We look forward to welcoming you and discussing your potential contributions to our team!
Employment Type: Full-Time
