Vice President, Operations & GTM Strategy

Job Title: Vice President, GTM Strategy & Operations

About Us

At our company, we strive to empower organizations to enhance their customer and employee experiences through innovative, user-friendly software solutions. With a presence in 13 locations and serving over 65,000 clients ranging from emerging startups to established public entities, we provide cloud-based tools that drive engagement and satisfaction across all business functions. Our award-winning product suite encompasses customer support, sales automation, marketing automation, IT service management, and AI-powered solutions, contributing to our recognition as a top employer in our industry.

Job Overview

We are in search of a dynamic Vice President of GTM Strategy & Operations to spearhead our global marketing, sales, and support functions within our Integrated Customer Group. This executive position reports directly to the Senior Vice President of Strategy & Operations and plays a pivotal role in shaping our go-to-market (GTM) strategy, leading annual planning, operational oversight, budget management, and technology integration for enhanced business insights and team leadership.

Key Responsibilities

• Strategic Leadership: Formulate and implement a comprehensive operations strategy that aligns with corporate objectives, collaborating with executive leadership to ensure organizational success.
• Cross-Functional Collaboration: Engage with departments across GTM, Finance, HR, IT, and Product Engineering to improve communication and operational efficiency.
• Revenue Optimization: Adopt best practices for lead management and sales execution, utilizing data-driven insights to pinpoint growth opportunities.
• Technology Integration: Evaluate and deploy tools and systems to streamline the customer journey, partnering with IT and Revenue Enablement for a cohesive tech ecosystem.
• Performance Metrics: Establish key performance indicators (KPIs) to assess success and provide strategic insights to the executive team.
• Team Leadership: Develop and lead a high-performing global operations team, promoting collaboration and professional development across diverse time zones.
  
  

Required Skills

• Extensive leadership experience (15 years) with a demonstrated history in SaaS.
• Proficiency in overseeing Sales, Marketing, and Support Operations, including strategy formulation and vision development.
• Strong interpersonal skills to cultivate relationships across GTM, Finance, HR, IT, and Product teams.
• Experience leading global teams and fostering cross-functional collaboration.
• Exceptional executive presence with proficiency in engaging with C-level executives.
  
  

Qualifications

• A Bachelor's degree is required.
  
  

Career Growth Opportunities

Our company is dedicated to your professional growth, offering ample opportunities for advancement and skill enhancement within a collaborative and high-performing environment.

Company Culture and Values

We pride ourselves on being recognized as a great place to work, committed to fostering an inclusive atmosphere that encourages diversity and empowers all employees to thrive, irrespective of their background.

Compensation And Benefits

• Salary range: \(262,650-\)355,350 USD annually, plus variable compensation (bonus/equity as applicable).
• Hybrid role with in-office presence required three days a week (Tuesday-Thursday).
• Comprehensive benefits including medical, dental, vision, life, and disability insurance; equity options; flexible PTO; commuter and wellness benefits; and adoption/parental leave.
  
  

Join us in this pivotal role where your expertise will help shape our strategic direction and drive organizational growth in a globally recognized company.

Employment Type: Full-Time