Part-Time Remote Technical Support Specialist

Job Overview

We are actively seeking a dedicated Technical Support Specialist to join our esteemed team. This fully remote, part-time opportunity is designed for individuals who are passionate about technology and eager to assist others in overcoming technical challenges. If you possess a keen analytical mindset and enjoy problem-solving, this role could be the ideal fit for you.

Key Responsibilities

• Deliver exceptional support to users of our property management software, addressing queries and providing best practices.
• Offer outstanding customer service through phone and email communication, ensuring users receive timely assistance.
• Diagnose and resolve technical issues associated with the software, including but not limited to installation problems and application troubleshooting, which may involve conducting remote support sessions.
• Accurately document and monitor the status of issues utilizing our ticketing software.
• Collaborate with internal teams to enhance processes and improve customer satisfaction levels.
  
  

Required Skills

• Strong customer service acumen with a commitment to assisting others.
• Familiarity with IT concepts and proven troubleshooting abilities.
• Proficiency in Microsoft Office applications.
• Excellent verbal and written communication skills.
• Ability to work independently with self-motivation.
• Detail-oriented approach and unwavering commitment to accuracy.
• Critical thinking and adept problem-solving skills.
• Proficient active listening skills during customer engagements.
  
  

Qualifications

• A solid work ethic characterized by reliable attendance and personal accountability.
• Previous experience in helpdesk or customer support roles (1-2 years preferred).
• Basic understanding of WAN/LAN concepts and network configurations is advantageous.
  
  

Career Growth Opportunities

This position offers a unique opportunity for professional development within the technical support domain, enabling you to cultivate your expertise in property management software while expanding your skill set.

Company Culture And Values

We pride ourselves on fostering an inclusive and collaborative work environment that supports flexibility and continuous improvement. We value diverse perspectives and are dedicated to enhancing the experience of our customers.

Networking And Professional Opportunities

As part of our team, you will have the chance to build relationships with industry professionals and access valuable resources for skill development and growth.

Compensation And Benefits

• This position offers competitive hourly compensation.
• Opportunities for skill development and training are available to enhance your professional journey.
  
  

Employment Type: Full-Time