What are the responsibilities and job description for the Remote Agent for Customer Success | WFH position at Get It - Professional Services?
Job Overview
We are actively seeking a highly motivated and customer-oriented Remote Customer Success Agent to join our esteemed team. This contract-to-hire position offers stability and significant potential for long-term professional growth. If you are dedicated to providing exceptional customer service and excel in a remote work setting, we encourage you to apply.
Key Responsibilities
This role provides the opportunity for permanent employment and career advancement. We offer comprehensive training and ongoing support designed to foster your professional development.
Company Culture and Values
Our company prides itself on a culture that values teamwork, collaboration, and a supportive environment, empowering employees to make meaningful contributions through their roles.
Employment Type: Temporary
We are actively seeking a highly motivated and customer-oriented Remote Customer Success Agent to join our esteemed team. This contract-to-hire position offers stability and significant potential for long-term professional growth. If you are dedicated to providing exceptional customer service and excel in a remote work setting, we encourage you to apply.
Key Responsibilities
- Manage inbound and outbound customer calls with professionalism and compassion.
- Deliver accurate information regarding our products, services, and corporate policies.
- Proactively address customer inquiries and resolve issues with efficiency and effectiveness.
- Maintain and update customer records with meticulous attention to detail.
- Adhere to company guidelines to ensure high-quality interactions with customers.
- Collaborate with team members and supervisors to improve processes and enhance customer experience.
- Achieve or surpass performance metrics, including call handling time, customer satisfaction, and first-call resolution.
- Must reside in Wisconsin and possess authorization to work in the U.S.
- Prior experience in customer service, call centers, or related fields is advantageous.
- Exceptional verbal and written communication abilities.
- Strong problem-solving skills with a customer-first mentality.
- Proficient in using computers, CRM software, and Microsoft Office applications.
- Capable of working independently while remaining organized and efficient.
- Reliable high-speed internet and a well-maintained home office setup.
- High school diploma or equivalent is required.
- Previous experience in customer service is preferred.
This role provides the opportunity for permanent employment and career advancement. We offer comprehensive training and ongoing support designed to foster your professional development.
Company Culture and Values
Our company prides itself on a culture that values teamwork, collaboration, and a supportive environment, empowering employees to make meaningful contributions through their roles.
Employment Type: Temporary
