Remote Bilingual Client Success Specialist

Job Overview

We are looking for a dedicated Client Success Specialist to join our Business Services Team, focused on enhancing the quality of early childcare programs and positively impacting the lives of children. In this remote role, you will provide exceptional support to childcare programs, directors, and key personnel. Your primary responsibilities will involve addressing inquiries, resolving issues, and delivering training on our web-based software solutions and resource platforms.

Key Responsibilities

• Deliver outstanding customer service to early childcare programs, ensuring effective resolution of product and service inquiries, both remotely and in person.
• Conduct informative training sessions for program directors and staff, utilizing webinars and instructor-led formats.
• Assist in the development and maintenance of training materials for both in-person and online formats.
• Support client retention by onboarding new clients and guiding them through implementation processes.
• Maintain accurate records and generate reports within various reporting databases.
• Build and maintain strong relationships with internal and external stakeholders, providing consistent feedback and support.
• Ensure compliance with project objectives, policies, and performance standards.
• Collaborate with teams to provide technology updates and uphold quality assurance.
• Utilize CRM tools to track client interactions and support activities.
• Perform translation tasks as required.
• Undertake additional duties to promote organizational success.
  
  

Required Skills

• Bilingual Fluency: Proficiency in both English and Spanish, with strong communication skills in both languages.
• Attention to Detail: A meticulous approach with a focus on accuracy and outcomes.
• Technical Proficiency: Ability to quickly adapt to new software systems, with expertise in Microsoft Office and familiarity with cloud applications and CRM tools.
• Time Management: Strong prioritization skills in a fast-paced work environment.
• Problem-Solving: An independent thinker committed to delivering results and adapting to new challenges.
• Collaborative Communication: Proficient in cross-departmental communication and team influence.
  
  

Qualifications

• 1-3 years of relevant experience in customer service, data entry, or product training.
• A Bachelor's Degree is preferred but not mandatory.
  
  

Career Growth Opportunities

This position provides ample opportunities for professional advancement and development, allowing you to enhance your skills while supporting childcare providers in delivering high-quality services.

Company Culture and Values

We foster a collaborative and dynamic work environment that values teamwork and a commitment to exceptional service delivery. Our team members are encouraged to build strong relationships and contribute to shared goals.

Compensation And Benefits

• Comprehensive health benefits (medical, dental, vision).
• Company-paid life insurance.
• 401(k) plan with company match.
• Paid vacation, personal days, and holidays.
• Employee assistance programs.
• Flexible remote work options.
  
  

Employment Type: Full-Time