Remote Security and Information Assurance Specialist

Job Overview

We are looking for a dedicated Information Assurance and Security Specialist to become part of our IT Asset Management (ITAM) team. This remote position is essential in delivering technical assistance, ensuring stringent security protocols, and contributing to the preservation of IT system integrity across our organization.

Key Responsibilities

• Provide exceptional technical support through various communication channels (phone, web portal, and email) to promptly resolve end-user issues.
• Oversee the provisioning and configuration of systems for newly onboarded team members.
• Prioritize and manage incidents and service requests in accordance with established processes to meet service-level agreements (SLAs).
• Utilize remote diagnostic tools for troubleshooting support requests and, when necessary, conduct hands-on repairs, including hardware issues and the distribution of peripherals.
• Install, configure, and sustain hardware and software components within our network infrastructure.
• Ensure that antivirus software is consistently installed and updated to safeguard systems against potential threats.
• Administer server operations including Active Directory, File & Print services, DNS, and DHCP.
• Manage and maintain network firewall and switch configurations.
• Conduct routine preventative maintenance on workstations, printers, and other peripherals.
• Cultivate positive relationships with colleagues and departments to foster a collaborative work environment.
• Adhere to company safety and security protocols to maintain compliance with industry best practices.
• Contribute to the design and architecture of network and server solutions when required.
  
  

Required Skills

• Proficient written and verbal communication skills.
• Experience with different desktop and server operating systems (e.g., Windows 10, Windows 11, Office 365, macOS, iPhone).
• Sound understanding of business productivity systems and technology.
• Practical experience with Active Directory management.
• Competency with Kaseya software.
• Strong interpersonal skills capable of building rapport and asking meaningful questions.
• Effective problem-solving abilities with a solutions-oriented approach.
• Outstanding customer service skills with a dedication to assisting others.
• Capability to work independently with moderate supervision.
• Preferred: Microsoft Desktop Operating Systems certification.
  
  

Qualifications

• A college diploma or university degree in Computer Science or a related field, or a minimum of 5 years of equivalent work experience.
• Preferred certifications: CompTIA Net and/or CompTIA Security .
  
  

Employment Type: Full-Time