Remote Customer Service Representative | WFH Opportunity

Job Overview

We are thrilled to invite dedicated individuals to apply for the role of Customer Service Representative (CSR) or Claims CSR. These positions are fully remote, with eligibility limited to candidates based in Alaska.

Key Responsibilities

• Provide outstanding customer support while managing claims-related functions.
• Engage with customers via phone and email, assisting with medical and behavioral health care authorizations, verifying provider availability, checking claims status, and resolving eligibility concerns.
• Handle inbound calls and chat messages efficiently and professionally.
• Perform administrative duties, including reviewing and addressing eligibility discrepancies.
• Strive for first-call resolution or escalate issues as necessary.
• Conduct outbound calls to arrange appointments as requested.
  
  

Required Skills

• Must reside in Alaska.
• Access to a high-speed internet connection is essential (this is a remote position).
• Reliable computer equipment will be provided.
• Proficiency with Microsoft Office Suite and general internet usage.
  
  

Qualifications

• A high school diploma or GED is required.
• A minimum of one year of experience in a customer service capacity.
• Preferred: Experience within the healthcare sector, particularly in health services.
• Preferred: Background in call center operations or chat support.
• Preferred: Military service experience, especially related to service delivery.
  
  

Career Growth Opportunities

Our onboarding process includes a comprehensive training program, ensuring that all employees have the tools necessary for success. Opportunities for career advancement and transitioning into permanent positions with additional benefits are available.

Company Culture And Values

We pride ourselves on fostering a culture dedicated to exceptional customer service, prioritizing the welfare of our clients, especially Veterans. Our supportive environment promotes flexibility and encourages all team members to excel within a dynamic and fast-paced setting.

Compensation And Benefits

• Competitive Hourly Rate: $20.79 per hour.
• Fringe Benefits: \(4.93 per hour during the contract period, totaling \)25.72 per hour.
• Upon transitioning to permanent employment, additional benefits include:
• Health and welfare fringe benefits through a cash deposit into your 401(k) plan (for up to 40 hours per week).
• Eligibility for medical and 401(k) plans once hired permanently.
  

If you are passionate about making a positive impact on the lives of Veterans and thrive in a lively work environment, we encourage you to apply. Join us in our mission and take the next step in your career!

Employment Type: Full-Time