What are the responsibilities and job description for the Remote Customer Service Representative | WFH Opportunity position at Get It - Real Estate?
Job Overview
We are seeking a committed and detail-oriented Customer Service Representative to enhance our remote team and deliver outstanding support to our esteemed customers. In this pivotal role, you will serve as the initial contact, addressing inquiries, resolving issues, and ensuring that every customer feels appreciated and supported. Embrace the opportunity to work remotely from anywhere in the United States while contributing to a collaborative and customer-centric atmosphere.
Key Responsibilities
We pride ourselves on providing training and professional development avenues to foster your growth. You will also have access to performance-based bonuses, allowing you to advance your career while being recognized for your contributions.
Compensation And Benefits
We are seeking a committed and detail-oriented Customer Service Representative to enhance our remote team and deliver outstanding support to our esteemed customers. In this pivotal role, you will serve as the initial contact, addressing inquiries, resolving issues, and ensuring that every customer feels appreciated and supported. Embrace the opportunity to work remotely from anywhere in the United States while contributing to a collaborative and customer-centric atmosphere.
Key Responsibilities
- Address customer inquiries through phone, email, and chat, ensuring prompt and professional communication.
- Resolve customer issues effectively, delivering solutions with a friendly and constructive approach.
- Provide clear and accurate information concerning our products, services, and policies.
- Maintain comprehensive internal records by documenting customer interactions accurately.
- Collaborate with internal teams to enhance the overall customer experience.
- Stay updated on product knowledge, services, and policies to provide relevant support.
- Exceptional verbal and written communication capabilities.
- Strong problem-solving skills and meticulous attention to detail.
- Proven ability to work autonomously and manage time efficiently in a remote context.
- High school diploma or equivalent.
- At least 1 year of experience in customer service, call center support, or a related field.
We pride ourselves on providing training and professional development avenues to foster your growth. You will also have access to performance-based bonuses, allowing you to advance your career while being recognized for your contributions.
Compensation And Benefits
- Hourly Pay: \(20 - \)28 per hour (commensurate with experience).
- Comprehensive benefits package including health, dental, vision, 401(k), and paid time off.
- Flexible work schedule with the ability to work remotely.
- Overtime pay eligible for hours exceeding 40 per week.
