Remote Customer Success Representative | WFH

Job Overview

We are actively seeking a Senior Customer Success Representative to join our remote team, specializing in project management software solutions for the manufacturing, pharmaceutical, and government sectors. This role demands a seasoned professional with a robust background in customer success and project management, capable of delivering impactful, data-driven presentations to executive stakeholders.

Key Responsibilities

• Leverage your project management expertise to advise clients on industry best practices and enhance workflow efficiency.
• Cultivate and maintain strong, enduring relationships with key client stakeholders, including executives and project leads, serving as the primary point of contact for escalated matters.
• Facilitate product training sessions tailored to client needs, enhancing user proficiency and maximizing software adoption.
• Conduct regular assessments of client satisfaction through feedback and surveys, identifying opportunities for improvement and fostering client loyalty.
• Stay informed on the latest trends and regulations within the manufacturing, pharmaceutical, and government sectors, utilizing this knowledge to anticipate client requirements.
• Uncover new opportunities for account expansion within the assigned client base and collaborate with sales and professional services to drive revenue growth.
• Collaborate closely with cross-functional teams, including sales, product development, and support, to ensure alignment between customer success initiatives and organizational objectives.
  
  

Required Skills

• Deep understanding of project management methodologies and software.
• Strong aptitude for building and nurturing client relationships.
• Exceptional communication, presentation, and interpersonal skills.
• Analytical mindset with keen attention to detail.
• Ability to thrive in a fast-paced environment while juggling multiple priorities.
• Experience in delivering effective product training sessions is advantageous.
  
  

Qualifications

• Bachelor’s degree in business, project management, engineering, or a related discipline (an advanced degree or certifications such as PMP or CSM are preferred).
• Demonstrated experience in customer success, project management, or equivalent roles, particularly within the manufacturing, pharmaceutical, or government sectors.
• Proven ability to engage and influence stakeholders across all levels.
• A commitment to customer advocacy and a passion for driving continuous improvement.
  
  

Employment Type: Full-Time