What are the responsibilities and job description for the Remote Insurance Customer Service Representative | WFH position at Get It - Real Estate?
Job Overview
Join our dedicated team as an Insurance Customer Service Representative, where you will play a crucial role in delivering exceptional service and support to our valued customers. If you are a motivated individual with a strong commitment to customer care and problem-solving, this opportunity is designed for you.
Key Responsibilities
We are committed to fostering an environment that encourages professional development and advancement based on individual performance and dedication. Employees will have opportunities to enhance their skills and progress within the organization, shaping their careers in the insurance industry.
Company Culture And Values
Our organization prides itself on a culture centered around customer commitment and high performance. We value teamwork, communication, and continuous improvement, ensuring our team members are equipped to deliver exceptional customer experiences.
Employment Type: Full-Time
Join our dedicated team as an Insurance Customer Service Representative, where you will play a crucial role in delivering exceptional service and support to our valued customers. If you are a motivated individual with a strong commitment to customer care and problem-solving, this opportunity is designed for you.
Key Responsibilities
- Manage a steady influx of inbound calls, handling approximately 35-45 calls daily.
- Provide accurate information and assistance regarding insurance inquiries from borrowers, agents, and financial institutions.
- Address specific questions related to homeowners insurance, focusing on payments and coverage options.
- Utilize various systems to effectively research and document customer interactions.
- Maintain a high level of professionalism while responding promptly to customer needs.
- Minimum of 1 year of recent experience in customer service (call center experience is preferred, but related roles such as front desk or administrative support will be considered).
- Proficient in navigating software applications on a Windows PC.
- Capable of typing at least 35 words per minute.
- Excellent verbal and written communication abilities.
- Strong problem-solving skills and a professional approach to all interactions.
- A high school diploma or equivalent is required.
- Reliable internet connection is essential for remote training and work.
- Access to reliable transportation is necessary for initial on-site training.
- Availability to commit to no time off during the first 4 weeks of employment is mandatory.
We are committed to fostering an environment that encourages professional development and advancement based on individual performance and dedication. Employees will have opportunities to enhance their skills and progress within the organization, shaping their careers in the insurance industry.
Company Culture And Values
Our organization prides itself on a culture centered around customer commitment and high performance. We value teamwork, communication, and continuous improvement, ensuring our team members are equipped to deliver exceptional customer experiences.
Employment Type: Full-Time
