Customer Service Representative - Call Center Solutions

Description

We are a leading provider of contact management solutions, dedicated to delivering exceptional service across a wide range of industries. With a strong commitment to customer satisfaction, we operate numerous contact centers throughout the US and Canada.

We are seeking customer-oriented remote service representatives to deliver high-quality support to our clients on a daily basis. As a Call Center Agent, you will handle inbound and outbound calls, ensuring accurate documentation of customer interactions while upholding our company’s values and policies.

Job Duties

• Typing and data entry
• Upselling products and services
• Scheduling appointments
• Maintaining knowledge of campaign details and promotions
  
  

Required Skills

• Minimum 1 year of call center experience with automatic dialer and call scripting
• Clear, professional, and friendly communication skills
• Strong interpersonal skills and active listening abilities
• Sales experience preferred
• High school diploma or GED
• Basic computer literacy
• Experience in outbound calling environments
  
  

Work-from-Home Requirements

• PC/laptop with Windows 10
• Hard-wired high-speed internet connection (Ethernet cable)
• USB-connected headset and webcam
• Quiet, distraction-free workspace
  
  

Benefits

Benefits available for full-time employees after 60 days.

Employment Type: Full-Time