What are the responsibilities and job description for the Copado Technical Support Specialist & Salesforce Admin - Remote | WFH position at Get It Recruit - Finance?
Position Title: Salesforce Administrator & Copado Technical Support Specialist - Remote
Job Overview
Join our esteemed organization as a Salesforce Administrator & Copado Technical Support Specialist, where your expertise will be pivotal in delivering advanced technical assistance to our clientele. This role demands strong collaboration with both technical and non-technical teams, ensuring optimal support and solutions are provided.
Key Responsibilities
We are committed to fostering your professional development within the Salesforce ecosystem, offering avenues for continuous learning and career advancement.
Company Culture And Values
Our organization prides itself on delivering innovative software solutions specifically designed for the human and social services sector. We value exceptional customer service and leverage cutting-edge technology to address the multifaceted needs of our clients.
Compensation And Benefits
Job Overview
Join our esteemed organization as a Salesforce Administrator & Copado Technical Support Specialist, where your expertise will be pivotal in delivering advanced technical assistance to our clientele. This role demands strong collaboration with both technical and non-technical teams, ensuring optimal support and solutions are provided.
Key Responsibilities
- Effectively manage and prioritize incoming support tickets to guarantee prompt and accurate resolutions.
- Deliver advanced Salesforce administration services, including no-code support tailored to our clients’ needs.
- Leverage Copado for overseeing deployment processes and assisting with troubleshooting deployment-related challenges.
- Collaborate with development teams to resolve code-related support queries.
- Conduct thorough quality assurance (QA) testing on tickets prior to delivering completed work to clients.
- Engage directly with customers to address admin-level concerns and guide them towards effective resolutions.
- Maintain comprehensive documentation and tracking of all customer issues within the support system.
- Advanced proficiency in Salesforce administration.
- Hands-on experience with Copado for deployment and version control.
- Strong problem-solving abilities and effective collaboration skills across diverse teams.
- Familiarity with QA processes to ensure precise testing of support tickets.
- Excellent communication skills and a customer-first approach.
- Proven capability to manage multiple responsibilities and prioritize tasks based on urgency.
- Advanced Salesforce Admin Certification is preferred.
- Minimum of 3 years of professional experience in Salesforce administration.
- Demonstrated knowledge and practical experience with Copado deployment processes.
We are committed to fostering your professional development within the Salesforce ecosystem, offering avenues for continuous learning and career advancement.
Company Culture And Values
Our organization prides itself on delivering innovative software solutions specifically designed for the human and social services sector. We value exceptional customer service and leverage cutting-edge technology to address the multifaceted needs of our clients.
Compensation And Benefits
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health, dental, and vision coverage.
- Flexible remote work options to promote work-life balance.
- Opportunities for continuous professional development and skill enhancement.