What are the responsibilities and job description for the Director of Sales and Client Success - Remote | WFH position at Get It Recruit - Marketing?
About Us
We have dedicated the last 25 years to perfecting our approach to delivering exceptional value through our software, VolunteerHub. Our commitment to fostering collaboration, continuous learning, and daily improvement drives everything we do. We're seeking a passionate leader to guide our sales and client success efforts, helping us grow by nurturing long-term relationships with our clients and enhancing processes across teams.
Role Overview
In this role, success isn't measured by quotas or numbers but by understanding how our sales and client success processes integrate with other areas of the business. You will identify opportunities for improvement and ensure our clients consistently receive outstanding value. Leading a team focused on building trust-based, lasting relationships, you will continuously refine our operations to enhance client experiences.
Key Responsibilities
Lead and enhance sales and client success processes with an emphasis on cultivating long-term client relationships and achieving operational excellence.
Collaborate with teams across the organization to streamline workflows, ensuring our systems deliver a smooth and consistent experience for clients.
Analyze patterns in client interactions, addressing root causes rather than just surface-level issues.
Mentor and coach your team, fostering a culture of continuous learning and improvement.
Build and maintain internal and external relationships based on trust, transparency, and a deep understanding of client needs.
What We're Looking For
A strong ability (or willingness to learn) to understand how various parts of a business work together and impact one another.
Experience in managing sales or client success, focusing on process improvement and delivering sustainable, long-term value.
Leadership skills that empower teams to grow, learn, and collaborate effectively.
A commitment to quality, recognizing that great relationships are built on consistency and trust rather than quick wins.
Why Join Us?
We take a unique approach to our work. Our focus is on meaningful improvement, fostering a supportive culture, and finding joy in delivering exceptional service. We prioritize sustainable growth over short-term gains and encourage curiosity about how systems function. If you value thoughtful work and continuous learning, we would love to connect!
Qualifications
Bachelor's degree in Business Administration, Marketing, Operations Management, or a related field.
At least 5 years of experience in sales and/or client success, including a minimum of 2 years in a leadership role within a software or tech company.
Proven track record in developing and executing successful sales and client success strategies in a small company environment.
Strong understanding of the software industry, with the ability to quickly learn new products and technologies.
Excellent leadership, communication, and interpersonal skills.
Ability to collaborate effectively with cross-functional teams and manage stakeholder relationships.
Skills and Competencies
Deep understanding of customer needs and market dynamics.
Strong analytical and problem-solving skills.
Commitment to quality and continuous improvement.
Ability to adapt quickly and effectively to changing circumstances and priorities.
Proactive approach to managing customer relationships and ensuring satisfaction.
Other Duties
Please note that this job description is not intended to encompass a comprehensive listing of activities, duties, or responsibilities required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.
Travel
This position rarely requires travel beyond annual in-person company events.
The salary range for this role is broad, reflecting our national recruitment efforts and various experience levels. A personalized salary survey will be completed if you advance to future interview stages to ensure competitiveness. The initial salary range is $120k-$180k.
Employment Type: Full-Time
We have dedicated the last 25 years to perfecting our approach to delivering exceptional value through our software, VolunteerHub. Our commitment to fostering collaboration, continuous learning, and daily improvement drives everything we do. We're seeking a passionate leader to guide our sales and client success efforts, helping us grow by nurturing long-term relationships with our clients and enhancing processes across teams.
Role Overview
In this role, success isn't measured by quotas or numbers but by understanding how our sales and client success processes integrate with other areas of the business. You will identify opportunities for improvement and ensure our clients consistently receive outstanding value. Leading a team focused on building trust-based, lasting relationships, you will continuously refine our operations to enhance client experiences.
Key Responsibilities
Lead and enhance sales and client success processes with an emphasis on cultivating long-term client relationships and achieving operational excellence.
Collaborate with teams across the organization to streamline workflows, ensuring our systems deliver a smooth and consistent experience for clients.
Analyze patterns in client interactions, addressing root causes rather than just surface-level issues.
Mentor and coach your team, fostering a culture of continuous learning and improvement.
Build and maintain internal and external relationships based on trust, transparency, and a deep understanding of client needs.
What We're Looking For
A strong ability (or willingness to learn) to understand how various parts of a business work together and impact one another.
Experience in managing sales or client success, focusing on process improvement and delivering sustainable, long-term value.
Leadership skills that empower teams to grow, learn, and collaborate effectively.
A commitment to quality, recognizing that great relationships are built on consistency and trust rather than quick wins.
Why Join Us?
We take a unique approach to our work. Our focus is on meaningful improvement, fostering a supportive culture, and finding joy in delivering exceptional service. We prioritize sustainable growth over short-term gains and encourage curiosity about how systems function. If you value thoughtful work and continuous learning, we would love to connect!
Qualifications
Bachelor's degree in Business Administration, Marketing, Operations Management, or a related field.
At least 5 years of experience in sales and/or client success, including a minimum of 2 years in a leadership role within a software or tech company.
Proven track record in developing and executing successful sales and client success strategies in a small company environment.
Strong understanding of the software industry, with the ability to quickly learn new products and technologies.
Excellent leadership, communication, and interpersonal skills.
Ability to collaborate effectively with cross-functional teams and manage stakeholder relationships.
Skills and Competencies
Deep understanding of customer needs and market dynamics.
Strong analytical and problem-solving skills.
Commitment to quality and continuous improvement.
Ability to adapt quickly and effectively to changing circumstances and priorities.
Proactive approach to managing customer relationships and ensuring satisfaction.
Other Duties
Please note that this job description is not intended to encompass a comprehensive listing of activities, duties, or responsibilities required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.
Travel
This position rarely requires travel beyond annual in-person company events.
The salary range for this role is broad, reflecting our national recruitment efforts and various experience levels. A personalized salary survey will be completed if you advance to future interview stages to ensure competitiveness. The initial salary range is $120k-$180k.
Employment Type: Full-Time
Salary : $120,000 - $180,000