Remote Customer Service Representative | WFH

Job Overview

We are actively seeking a dedicated Customer Service Representative to join our team remotely, devoted to enhancing the health and well-being of individuals in Beaver, Butler, or Westmoreland Counties, PA. This role involves meaningful fieldwork, requiring applicants to be local to the mentioned counties, as over 50% of the role entails travel to meet with members directly.

Key Responsibilities

• Engage with members face-to-face about preventive health services, maternity care, care transitions, and chronic disease initiatives.
• Educate individuals on the significance of preventive health initiatives, assess their needs, and facilitate appropriate referrals, including behavioral health support when necessary.
• Coordinate access to vital preventive health services through outreach to members, providers, and community organizations.
• Foster strong relationships with members and local community centers to create empowering and supportive connections.
• Assist members in completing health risk assessments, identify and address healthcare barriers, schedule appointments, and respond to inquiries.
• Collaborate with human service providers to identify and assist members requiring support.
• Provide accurate information regarding available services and benefits.
• Contribute to the creation of educational resources for both members and providers.
• Conduct training sessions for providers and community groups focused on preventive health initiatives.
• Develop effective and measurable programs, particularly targeting at-risk populations.
• Represent the organization at community events to promote health awareness.
  
  

Required Skills

• High School Diploma or GED.
• Act 33⁄34 and 73 clearances (must be obtained prior to starting if offered a position).
• Experience in a health-related customer service or marketing environment is preferred.
• Medical assistant experience is required.
• Call center experience is required.
• Strong capacity for problem-solving, with a proactive and creative mindset.
• Excellent written and oral communication skills.
• A deep appreciation for cultural diversity and sensitivity towards varying populations, including those with limited English proficiency.
• Demonstrated patience and empathy in interactions with members and customers.
  
  

Qualifications

• High School Diploma or GED.
• Act 33⁄34 and 73 clearances (must be obtained prior to starting if offered a position).
• Relevant experience in a health-related customer service or marketing environment is preferred.
• Medical assistant and call center experience are mandatory.
  
  

Career Growth Opportunities

In this role, you will have the unique opportunity to advance your career by engaging with various community resources and partnerships, developing programs that offer direct benefits to our members, while gaining invaluable experience in the health services sector.

Company Culture And Values

Our organization emphasizes compassion, collaboration, and a commitment to community impact. By joining our team, you will engage with a diverse population and contribute to an inclusive environment that empowers individuals to take control of their health.

Employment Type: Full-Time