What are the responsibilities and job description for the Remote IT Technician Level 1/Level 2 | WFH position at Get It - Transportation?
Job Overview
We are in search of a dedicated and motivated IT Technician to enhance our esteemed IT department. In this pivotal role, you will deliver vital support to our team members while ensuring the effective operation of our technological infrastructure.
Key Responsibilities
We are committed to fostering a culture of professional growth and development, providing our team with avenues to enhance their skills and advance their careers within the IT sector.
Company Culture And Values
Our organization promotes a nurturing and collaborative work environment, inviting individuals to thrive while contributing to stimulating projects that challenge and reward.
Compensation And Benefits
If you are a passionate IT professional eager to contribute meaningfully, we invite you to apply today! Join us in a dynamic setting where your skills and contributions are genuinely appreciated.
Employment Type: Full-Time
We are in search of a dedicated and motivated IT Technician to enhance our esteemed IT department. In this pivotal role, you will deliver vital support to our team members while ensuring the effective operation of our technological infrastructure.
Key Responsibilities
- Deliver first and second-line technical assistance to users through phone, email, and in-person interactions.
- Troubleshoot and resolve a diverse array of IT issues, encompassing hardware, software, networking, and connectivity challenges.
- Diagnose and address problems related to desktops, laptops, servers, printers, and additional devices.
- Install, configure, and sustain computer systems and software.
- Assist with system upgrades, deployments, and implementing security measures.
- Maintain precise documentation of all support inquiries and their resolutions.
- Collaborate with senior IT personnel to escalate intricate issues.
- Ensure compliance with IT policies and procedures.
- Demonstrated experience in a technical support or IT technician capacity (Level 1 or Level 2).
- Familiarity with Windows and Mac operating systems, in addition to mobile device support.
- Foundational networking knowledge (including TCP/IP, DNS, DHCP, VPN, etc.).
- Proficiency with standard office productivity software.
- Strong analytical and problem-solving abilities.
- Exceptional communication skills, with the capacity to articulate technical issues clearly and succinctly.
- Ability to operate both independently and collaboratively within a team environment.
- A strong customer service mindset and a positive, professional demeanor.
- Prior experience in a technical support or IT technician role (Level 1 or Level 2).
- Familiarity with enterprise IT systems such as Active Directory and Exchange is advantageous.
We are committed to fostering a culture of professional growth and development, providing our team with avenues to enhance their skills and advance their careers within the IT sector.
Company Culture And Values
Our organization promotes a nurturing and collaborative work environment, inviting individuals to thrive while contributing to stimulating projects that challenge and reward.
Compensation And Benefits
- Competitive salary and an attractive benefits package.
- Opportunities for professional development.
- Supportive company culture.
- Engage in interesting and motivating projects.
If you are a passionate IT professional eager to contribute meaningfully, we invite you to apply today! Join us in a dynamic setting where your skills and contributions are genuinely appreciated.
Employment Type: Full-Time
