Representative Patient Services

Job Title: Patient Services Representative

Job Overview

We are actively seeking a compassionate and detail-oriented Patient Services Representative to join our esteemed team in Succasunna, NJ. In this pivotal position, you will serve as the initial point of contact for our patients, ensuring they receive outstanding care and support from the very first interaction. If you possess exceptional communication skills, a passion for problem-solving, and a commitment to enhancing patient experiences, we invite you to apply.

Key Responsibilities

• Manage diverse patient interactions across various channels (telephone, online, and in-person) to deliver friendly and efficient service.
• Accurately schedule appointments while adhering to established policies and procedures.
• Oversee daily workflows, including managing cancellations, missed visits, and recall efforts.
• Ensure the precise completion of revenue cycle tasks.
• Conduct patient registration to guarantee all information is current and accurate.
• Verify insurance details and benefits, including referral information.
• Collect necessary identification and insurance cards to confirm patient identity and coverage.
• Uphold patient privacy and confidentiality in compliance with HIPAA standards.
• Facilitate seamless patient flow throughout the clinical process.
• Provide essential information to patients regarding their appointments and payment policies.
• Offer upfront financial guidance by identifying alternative funding resources and setting up payment plans.
• Collect payments according to established procedures.
• Act as a liaison and advocate for patients, physicians, and staff, addressing any issues as they arise.
• Communicate pertinent appointment details, referral criteria, insurance verification, and prior authorization requirements to relevant parties.
• Train and mentor other patient services representatives.
• Adhere to all company policies and industry standards.
  
  

Required Skills

• High School Diploma or GED.
• 2 years of experience in a patient-facing healthcare role or a relevant customer service position is preferred.
• Excellent verbal and written communication skills in English (bilingual capabilities are an advantage).
• Strong critical thinking, analytical, troubleshooting, and customer service acumen.
• Proficient mathematical and cash management skills.
• Exceptional interpersonal skills with the ability to engage effectively with a diverse range of individuals.
• Capability to work autonomously and collaboratively in a fast-paced environment.
• Competence in handling stressful situations with sensitivity, while safeguarding confidential information.
• Computer literacy and aptitude for learning multiple electronic systems.
• Proficient with Microsoft Office Suite.
  
  

Qualifications

If you are an empathetic and detail-oriented individual seeking a fulfilling career in healthcare that makes a tangible difference in people’s lives, we encourage you to submit your application. We are an equal opportunity employer and value the diversity of our workforce.

Employment Type: Full-Time