What are the responsibilities and job description for the DHS Implementation Service Specialist position at Getinge USA Sales, LLC?
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Job Overview
The DHS Support and Implementation Service Specialist implements and supports Getinge Digital Health Solutions (DHS) products for Getinge customers. The position is trained to support Getinge’s Tegris OR integration system both remotely and on-site as needed.
Job Responsibilities and Essential Duties
- Work with the DHS team to perform implementations of DHS systems, including : Preparing for and configuration of a system setup. Training Super User and End User to use product effectively. Working with OR, IT, and other departments as needed in a professional manner.
- Under the guidance of the Project Manager, participate in onsite and remote DHS projects. This includes but not limited to : Working independently to complete assign tasks. Report all risks and issues that affect the successful completion of the project. Interacting directly with customers, hospital IT / IS, vendors and internal personal to assure successful completion of projects within scope, time, and budgetary constraints. Onsite Go Live support, customer training and product demonstrations. Providing customer support during and after Go Live.
- Under the guidance of the DHS Lead, provide excellent technical support either onsite or via remote services. This includes but not limited to : Prompt, professional and courteous support of DHS products and services to meet guaranteed response times. Level 1 and some Level 2 support cases. Escalating some Level 2 and all Level 3 support Cases to Sr. DHS Support & Implementation Service Specialist or DHS Lead. Participation in on-call support rotation
- Ensure adherence to company quality system processes, protocols, and SOP’s.
- Establish and maintain positive and cooperative working relationships with customers and colleagues, conducting themselves in a professional and responsible manner at all times.
- Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by the company and others.
- Participate in training seminars, meetings, and on-the-job training programs. Demonstrate a deep and thorough understanding, and an ability to apply concepts and knowledge obtained from these training and skill development sources.
- Enhance company’s image by participating in regional and national trade shows when required.
- Comply with all company policies and perform other related responsibilities and assignments as required.
Minimum Requirements
Required Knowledge, Skills, and Abilities
Environmental / Safety / Physical Work Conditions
The pay range for this position is from $32-35 per hour based on experience and location
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About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Benefits at Getinge :
At Getinge, we offer a comprehensive benefits package, which includes :
Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
Salary : $32 - $35
