What are the responsibilities and job description for the Service Coordinator position at Getinge?
With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers - and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Job Overview
The Service Coordinator works in conjunction with the Field Service organization on service related repair; preventative maintenance and installations service orders. Routes technical support calls to proper personnel using established Getinge guidelines and procedures to remain complaint in a closely monitored environment. Position will require attention to detail to ensure proper information is dispatched to the field service organization of 400 employees.
Job Responsibilities and Essential Duties
- Receives calls from Getinge phone tree for dispatch and creates and dispatches service orders per Getinge established operational procedures and compliance regulations
- Routes misdirected calls to appropriate Getinge team as required
- Obtains complete information from all customers required to create and dispatch service orders using persuasive communication skills
- Creates install orders in SAP and dispatches to field from information received from various Customer Service teams
- Supports the Technical Support Group with the creation and release of internal and external customer requests for service
- Monitors various Dispatch inboxes, ensuring field requests for service order creation are responded to in a timely manner
- Coordinates with various internal and external partners and departments to dispatch and update service orders in SAP as requested by Service management and field personnel
- Coordinates with demo/rentals and Depot team to generate RMAs for in-house repairs and restores
- Maintains and monitors Field Service Scheduler to ensure proper backup coverage for Field Service Technicians
- Receives and relays clinical emergency calls to the on-call clinicians for all ACT modalities
- Coordinates the generation, assignment and closure of Field Action service orders as required by Regulatory and Quality
- Ensures complaints are generated in compliance to Getinge SOP and properly routes requests from the DCU to relevant parties
- Any additional assignments/ ad hoc projects may be assigned by Service management
Minimum Requirements
- Associates Degree or an equivalent combination of education and relevant work experience.
- Minimum 1-year experience providing internal and/or external customer phone support, preferably supporting service or sales.
- Preferred dispatch experience and using SAP or an industry standard ERP system.
Required Knowledge, Skills and Abilities
- Strong interpersonal and verbal communication skills.
- Positive, can do attitude and the ability to prioritize tasks in a fast-paced environment.
- Experience with an ERP system (ideally SAP) is preferred.
- Basic skills in Microsoft Outlook, Word, Excel and Power Point.
- #LI-YA1
About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.
Benefits at Getinge:
At Getinge, we offer a comprehensive benefits package, which includes:
- Health, Dental, and Vision insurance benefits
- 401k plan with company match
- Paid Time Off
- Wellness initiative & Health Assistance Resources
- Life Insurance
- Short and Long Term Disability Benefits
- Health and Dependent Care Flexible Spending Accounts
- Commuter Benefits
- Parental and Caregiver Leave
- Tuition Reimbursement
Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
Getinge is an equal opportunity employer M/F/Veteran/Disability All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status
