What are the responsibilities and job description for the Healthcare Customer Service Specialist position at GetixHealth?
MONDAY-FRIDAY 9AM-6 : 30PM - Central Standard Time (Hours adjusted for PST and MTN)
APPLICANTS IN PACIFICE OR MOUNTAIN TIME ZONES PREFERRED.
Pay rate is $17 / hr. Position is quarterly bonus eligible.
Please be CERTAIN you want this shift long-term. (There are no other shifts for this position.)
The functions described in this position will be responsible to ensure that healthcare accounts assigned from the client are billed and paid both accurately and timely. These functions are performed in accordance with applicable laws and regulations and GetixHealth’s, policies and procedures.
POSITION RESPONSIBILITIES
Medical Collections
Responding to telephone inquiries (inbound / outbound), utilizing standard procedures and scripts
Gathering information, performing research and resolving customer inquiries
Communicate appropriate options for resolution in a timely manner
Inform customers / patients about services available, and assess their needs
Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required.
Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
Other duties as assigned
EDUCATION AND EXPERIENCE
High school diploma required or GED required; additional education preferred
Two to five years industry experience in medical revenue cycle management is required
Medical Collections
Responding to telephone inquiries (inbound / outbound), utilizing standard procedures and scripts
Gathering information, performing research and resolving customer inquiries
Communicate appropriate options for resolution in a timely manner
Inform customers / patients about services available, and assess their needs
Understanding of health insurance providers, Workers' Compensation, Medicare, Medicaid, and liability claims processes and contracts
Medical experience, either practical or classroom knowledge needed
Proven understanding of the medical revenue cycle
Demonstrated excellent verbal, written and interpersonal communication skills
Demonstrated knowledge of HIPAA rules and regulations
Attention to detail
Good attendance record
Proven ability to work collaboratively in a team environment
Demonstrated ability to perform work in alignment with company mission and values
Proven PC proficiency in MS Office Suite Applications
Other duties as assigned
This is not intended to be all inclusive of the job responsibilities of this position.
GetixHealth is an Equal Opportunity and E-Verify Employer.
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